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lupineart
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February 6, 2020 at 10:30 pm
Hi guys,
So the waitlist button doesn’t seem to appear when clicking Tickets through in app on facebook when on mobile. But it does appear when on the site:
Facebook event (click Tickets): https://www.facebook.com/events/733005057190522/
Event link: https://www.lupineart.com/events/coastal-forests-in-watercolour-3/?utm_source=fb&utm_medium=event&utm_campaign=watercolour&fbclid=IwAR0WBuy6w1xcUMen9f3XBxUfo0K41bVGcoi7EQtSlV9nqJTudv5VgWs49JU
S/s: https://www.dropbox.com/s/foijcims549smxi/img_0489.png?dl=0
Any ideas?
Thanks,
Derek
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Tony
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February 7, 2020 at 4:52 am
Hi Derek,
I can’t view anything on your site currently as it appears to be in maintenance mode.
If you prefer not to disable maintenance mode that’s fine, but could you send over log in credentials we can use to view the event?
https://eventespresso.com/send-login-details/
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lupineart
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February 7, 2020 at 10:13 am
Hi Tony,
Just as you had a look, my assistant was doing some updates.
It’s live again…
Thanks, Derek
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Tony
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February 10, 2020 at 3:36 am
Lol, I would manage to check the site at just the wrong time 🙂
Testing this on Android, the ticket link opens in my browser and shows the waitlist button for me.
Looking at your screenshot you’re using iOS (which I can’t test as I don’t own any Apple products), I’ll ask another member of the team to check it out.
It’s likely due to Facebook opening the page within its own browser.
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Josh
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February 10, 2020 at 7:43 am
Hi Derek,
This is a screenshot from my iPhone when I view that event from the Facebook app:
https://slack-files.com/T02SY781D-FTGP5H457-8a86bc666e
There may have been some caching involved. In other words, it could have been Facebook’s cached version of your site needed some time to catch up to the actual site.
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lupineart
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February 10, 2020 at 11:18 am
Great, thanks guys.
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