Support

May 28, 2021 at 3:57 am

Hi there,

How are you approving the waitlist registrations?

Can you add a screenshot that shows what you can see, please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

May 28, 2021 at 8:52 am

I manually approve the registration

This part is fine, some people use ‘Pending payment’ for this but its up to you here.

With regards to Waitlist registrations, setting them ‘Pending Payment’ basically means they are able to complete the registration (payment) and don’t apply to the ‘sold’ values until they do.

Setting them to ‘Approved’ is similar to the above except they Approved registrations always apply to the sold values, regardless of payment.

then select approve payment because even after manually approving the person the payment shows “incomplete”.

You don’t want to manually approve/apply a payment unless you’ve already received it. So are you Approving a payment already there or applying a payment to the transaction?

Note that by doing either, you aren’t setting EE to ‘allow’ that payment, your basically saying you’ve received that payment and logging it against the transaction in EE.

For waitlist registrations, all you need to do is update the Registration status to whatever you prefer to use (as above) and then trigger a payment reminder. Manually applying/approving a payment is telling EE you have received a payment and it should apply to the transaction.

The transaction will (and should) show as incomplete until the user has actually paid. Waitlist registration don’t get the opportunity to pay until after you changed the registration status and triggered an email to send with a link for them to pay. They they click the email and complete the registration, they will see the ‘Payment options’ step as a ‘normal’ registration does and they select the payment method they are using, in this case you want PayPal so I assume that’s the only one available? They then pay and the payment is applied to the transaction automatically.

May 28, 2021 at 2:51 pm

Ok so instead of approved I should set the value to Pending Payment and it will trigger EE to send a payment notification then?

I would set to Pending Payment and then click to trigger the payment reminder, EE can trigger the ‘Registration Pending Payment’ when you set the status, but the payment reminder helps.

Is it too late to do that now that I have marked them approved or can I change the status to pending on those I have marked approved?

No, it’s not too late, you can change the status whenever you need to.

What I would do is delete the payment from the transaction (don’t trigger messages when you do it), then change the status to Pending Payment (again, without triggering messages) and then click to send the payment reminder.

I’m assuming you already know how to do all of the above but can add some more details if needed?

June 1, 2021 at 3:49 am

You’re most welcome, please do let me know if you run into any issues.