|
Dan Gall
|
March 27, 2019 at 7:32 am
Hi,
We tested a lot and if it is a event has paid tickets, the auto-notify system for the waiting list works as it should. However, if the tickets are Free tickets it doesn’t work under the waiting list system at all. People can add themselves to the waiting list, but there is no way to register them after that. They are not auto-notified, and free tickets can’t be manually moved to a status that would allow for the attendee to finalize the ticket.
Any ideas?
Dan
|
|
Josh
|
March 27, 2019 at 8:08 pm
Hi Dan,
I tried but was unable to replicate this. Here’s what I did:
I made an event with a free ticket that has a limit of 3, then set the Wait list options to auto-promote, and allow up to 20 on the wait list.
The I registered for the event, taking all 3 tickets. The event’s status changed to Sold Out, so I completed the form to sign up for the wait list.
Then I went into the admin, to the Event Espresso > Registrations page, and went in to edit one of the 3 approved registrations. On the registration record page I set “Change Registration Status to” Cancelled, then I clicked “Update Registration Status”.
Then I went to the Event Espresso > Registrations page and saw that the one registration that previously had Wait List status had changed to Approved status. Then I went to Event Espresso > Messages and saw that the “Registration Promoted From Wait List Notification” for that registration was generated and in the queue for sending.
So in that case, canceling one of the Approved registrations resulted in the wait list registrations getting automatically approved.
Then, I added another wait list sign up, then went in to edit the event and changed the limit to 4. After I saved the changes to the event, the one wait list registration was automatically changed to Approved, and one more “Registration Promoted From Wait List Notification” in the queue.
In both cases, the”Registration Promoted From Wait List Notification” included a link that could be clicked to finalize the registration.
I’m not sure why notifications were not sending for you when it was a free event, were there notifications sent when it wasn’t a free event when you did your testing?
|
