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MPWebmaster
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May 30, 2023 at 8:38 am
Hello,
We have a sold out event and a wait list. They want to add more spots and allow wait list participants to register. Do I do this by adding spots and then approving registrations? Is there a way to email those on the wait list to register instead?
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MPWebmaster
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May 30, 2023 at 8:44 am
I found a message to send to them, in message settings, but it says to drag to messages box and I can’t figure out what that means.
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Tony
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May 30, 2023 at 8:47 am
Can you post a screenshot of what you are referring to, please?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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MPWebmaster
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May 30, 2023 at 8:56 am
This reply has been marked as private.
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Tony
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May 30, 2023 at 10:19 am
Oh, those are you message types.
You can drag them over to the box above what you can see in your screenshot, like this:
https://monosnap.com/file/TQTBDNeghuXKRCl9cg36XjsntpaRHF
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MPWebmaster
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May 30, 2023 at 12:40 pm
OK now that I have it, what do I select to send it? Do I change registraton to Approved and “send related messages”? Note, our registrations go right to approved since payment is outside of EE.
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Garth
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May 31, 2023 at 12:20 pm
If attendees are approved then they are on the official list. If you want to send them their emails and tickets, then yes, you can select those attendees and then Approve and send related messages (Registration Approved, Ticket Notice, etc.).
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MPWebmaster
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May 31, 2023 at 12:22 pm
I want to give them the choice of whether to register and be approved, rather than automatically approving. Is that possible?
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Garth
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May 31, 2023 at 12:37 pm
I’m confused. You stated you have it go to automatically approved.
Note, our registrations go right to approved since payment is outside of EE.
Normally you should leave the event with the default registration status as Pending Payment, then people can have the option to officially join by purchasing a ticket and making a payment. That is how it’s supposed to work. If you’re not using the payments in Event Espresso, then you’ll have to do it all manually. You’ve chosen a more manual path.
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MPWebmaster
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May 31, 2023 at 12:45 pm
oh ok, yes, we have to use MuniciPAY for regulation purposes (due to regulation on time to deposit) so we have to do payment manually.
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Tony
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June 1, 2023 at 2:49 am
So within EE ‘Approved’ is basically ‘sold’.
Registrations with a status of Approved are those that apply to your sold list and EE will set a registration to approved automatically is your default registration status is set to Approved or a payment is made in full (the admin can also manually set a registration status at any time).
If you want registrations to ‘hold’ a place within your ticket/datetime limits you need to set them to be Approved by default with your setup, otherwise you could have 20 registrations sitting at Pending Payment who then all pay without a short amount of time between them all… but you only have 10 spaces at the event.
In terms of registration flow, what is it you are trying to achieve?
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MPWebmaster
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June 1, 2023 at 7:33 am
We are trying to achieve registration for limited # spots in each class, so that works fine and we do run a wait list. We enter payments manually. If they don’t pay in a certain amount of time, we can cancel.
With wait list, we wanted to email them to register if a spot opens, and then they would be notified to pay. So in the current setup, we will either
1) email them separately and ask if they still want to be approved
2) approve them and then cancel if they don’t pay
I think #2 is better since it will be tracked in the system.
But ideally if there was a status for us that showed registered, registered and paid that would be good, as for us registration is not equal to registered and paid.
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Garth
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June 1, 2023 at 2:00 pm
Once you are getting into the wait list of attendees, can you set their registration status from Approved, to Payment Pending so they could attempt to pay to reserve their spot?
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