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kdaily
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January 8, 2018 at 6:33 pm
From the thank you page, when I click on View Full Order Confirmation Receipt, it goes to a blank page and the receipt never loads.
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Tony
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January 9, 2018 at 3:10 am
Hi there,
If you go to Event Espresso -> Messages -> Default message templates do you see the Receipt template there?
If so click on that to edit the template, do you see content there or is it blank?
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kdaily
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January 9, 2018 at 7:47 am
I don’t see it there at all. I didn’t delete any of them.
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Tony
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January 9, 2018 at 10:32 am
There are usually multiple pages of templates, did you check both (there should be navigation arrows at the bottom right of the list).
If its not listed, go to Event Espresso -> Messages -> Settings -> HTML.
Check where the Receipt is on that section, active or de-active?
If active, more it to the de-active box, wait a few seconds and move it back.
Now recheck the template list, does it show?
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kdaily
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January 9, 2018 at 11:04 am
I feel like a dummy haha. I’ve got it now. Thank you.
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Tony
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January 9, 2018 at 11:29 am
It’s an easy thing to miss 🙂
So when you edit the receipt template, does it look like this – http://take.ms/gi1Ri
Or are the sections blank?
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kdaily
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January 9, 2018 at 11:30 am
It was blank. I just hit reset to default and it was back to what it should be.
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Tony
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January 10, 2018 at 1:55 am
Ah ok, so your up and running.
Any further problems just let us know.
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kdaily
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January 10, 2018 at 5:55 am
I am. Thank you very much!
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Tony
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January 11, 2018 at 3:15 am
You’re most welcome 🙂
Any further problems just let us know.
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