Support

June 26, 2015 at 8:46 am

Hi Melinda, I’m having trouble getting a similar URL loaded. Note that your URL does full screen and doesn’t have the switching options that I shared in this screenshot:

http://cl.ly/image/0U463L3P3d3E

Could you try another registration as you are now on the latest release and then share that URL again?

Addresses are available in a couple places. For the invoice, it can be found in Event Espresso –> Payment methods –> Invoice.

For other areas of Event Espresso, it will be retrieved from Event Espresso –> General Settings (Your Organization).

—
Lorenzo

June 26, 2015 at 9:46 am

Hi Melinda, I checked with a team member and the invoice is being generated via the old method from Event Espresso 4.4.x.

Could you check this location to see if you have any invoice template files?

/wp-content/uploads/espresso/gateways

or

/wp-content/uploads/espresso/templates

If so, could you rename the folder so that the system begins to use the new invoice template system which is managed through WP-admin –> Event Espresso –> Messages –> Invoice?

—
Lorenzo

June 26, 2015 at 3:01 pm

Hi Melinda, is there any other custom coding in place? Perhaps from the core plugin? The URLs that you shared did not look familiar and when I checked with a team member he shared that they were from an older version of Event Espresso 4. Here is an example of how the invoice payment gateway may have been relocated in the past:

https://eventespresso.com/topic/customize-payment-invoice/

If there is no custom coding, then could your rename this folder and then re-install your plugin?

This removes and replaces the core plugin folder. No event data or registrant/attendee data will be lost.

/wp-content/uploads/espresso

/wp-content/uploads/espresso –> /wp-content/uploads/espresso1

—
Lorenzo

June 26, 2015 at 3:38 pm

Hi Melinda,

A re-install is similar to re-installing other plugins for WordPress. Again this only removes and replaces the core plugin folder. Begin by backing up your WordPress:

https://eventespresso.com/wiki/how-to-back-up-your-site/

Next, download the latest version of your Event Espresso software from your account:

https://eventespresso.com/users/mccawphoto/#ee4-downloads

Now login to your WordPress admin and go to Plugins. Locate Event Espresso in the list of plugins and deactivate it and remove it.

Then from the Plugins screen in the WordPress admin click on Add New –> Upload. Then browse to the zip file that you downloaded from your account. Select it and begin the upload process.

You can activate Event Espresso after it has finished.

—
Lorenzo

July 1, 2015 at 12:33 pm

Hi Melinda,

The error message indicates there’s some old receipt template code in /wp-content/uploads/espresso/templates/modules/gateways/Invoice/lib/templates.

Can you check in that specific location and remove those files? It will be good to make a backup or move those files elsewhere in case you need to reference the older customizations.

We generally recommend making customizations within the new receipt template editor that was added in Event Espresso 4.6 instead of using the old receipt templates.

July 1, 2015 at 1:42 pm

Were any of the template overrides added to the WordPress theme for the invoice or receipt?

Another thing you can do that may help is go into the Event Espresso > Messages settings and check to make sure that the receipt HTML message type is active. Then you go into edit the receipt template, and save.

July 1, 2015 at 3:15 pm

It’s not going to hurt anything if you go in and re-save the receipt template.

You can also try removing the old files that the developer had customized.

July 8, 2015 at 5:00 am

Hi Melinda,

Can you please go to Event Espresso -> Messages.

Within that list find the Receipt template, click on the purchaser link – http://take.ms/1idhC

Now within that page, do you see text within the fields shown (like this – http://take.ms/TJid1) or are they blank?

July 8, 2015 at 2:51 pm

Hi Melinda, based on your feedback here (https://eventespresso.com/topic/view-full-order-confirmation-receipt/#post-163355), those old templates should no longer be running and Event Espresso should be using its new messages system.

Could you try resetting only the invoice message type?

Go to Event Espresso –> Messages. Then click on settings. Now drag the receipt message type over to the inactive area on the right side of the screen. Then reverse your steps.

Next go to Messages –> Receipt (Purchaser). In the extra actions area, there is a reset templates option:

http://cl.ly/image/2c2n3T3a2B04

This will reset this template only: http://cl.ly/image/2Y2I0W0n441N

If that still does not help, then there may be additional custom coding in place that may be interfering. I would temporary turn on WP debugging (https://eventespresso.com/topic/view-full-order-confirmation-receipt/#post-162966) again and check the debug.log to see if there are any other errors appearing.

—
Lorenzo

July 8, 2015 at 3:52 pm

Can you confirm if this is how it should be?

Yes that is how the Invoice/Receipt looks within the latest version of Event Espresso 🙂

Seems your templates were corrupted somehow, resetting the templates sets up the templates back to the defaults.

If you click to download the PDF from either the Invoice or Receipt view, does it work as expected?

July 8, 2015 at 3:56 pm

Then yes it should all work as expected now.

If you wish to edit your receipt/invoice templates you can do so through Event Espresso -> Messages rather than using custom template files within uploads.

July 9, 2015 at 4:09 am

You’re most welcome, Melinda.

If you have any further problems just let us know.

Have a great day 🙂