Support

September 22, 2017 at 5:05 am

With regards to the ticket selector shortcode – I dont think my events are using this as a shortcode – can you confirm this please?

The only way you can select tickets is using the ticket selector, regardless if its displayed using a shortcode or the default output.

If you’re not manually entering the ticket selector shortcode then its just the default output which is covered by the doc:

https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/

I’m making a single booking and getting the same problem, you’ll get it with any booking when not logged into the site if the page is cached.

September 22, 2017 at 5:28 am

To test, make sure you are logged out of the site and run a registration, if it doesn’t work its likely still caching. If it then works whilst logged in, its caching. (Pages aren’t cached when logged in)

registration-checkout is still cached – http://take.ms/AufqP

One other thing I realise I should have is to display the basket on the page, for example on http://www.bosworthsgc.co.uk/snowglobe should have a small basket or a link at the foot of the page to view it as once you are in the middle of taking bookings there is no where you can view. IS it possible to do this as well please?

You can use the EE event cart widget to display a mini cart, would that work?

Dashboard -> Appearance -> Widgets

Add the ‘Event Espresso Mini Cart Widget’ to your footer if you theme supports widgets there.

Is that what you are looking for?

September 22, 2017 at 5:48 am

No, you don’t need to exclude every event manually.

If you go here: https://bosworthsgc.co.uk/snowglobe

You don’t see a ticket selector right? Its basically just a list of your events, you do not select tickets there.

When you click on a globe you go to /events/{event-name}

So at that point the /events/ exclude WP Engine added should exclude that from caching because it has /events/ in the URL.

(Note that seems to be working)

However when you then select tickets and go to registration-checkout, that page cannot be cached and it currently is.

If WP Engine have added the exclusion as /registration-checkout/ then this page:

https://bosworthsgc.co.uk/registration-checkout?uts=1506080632#checkout

(Which is my checkout page) will not be excluded, as it has /registration-checkout, not /registration-checkout/ in the URL.

Check with WP Engine that this page:

https://bosworthsgc.co.uk/registration-checkout

To see how they need to exclude the page from caching (right now its cached).

September 22, 2017 at 7:06 am

The caching that was activated yesterday is why bookings from yesterday is not showing.

Regarding the Heartbeat API, they’ll need to allow the Heartbeat API to load on the Thank You page and for the event editor. This issues seems to be a have some confusion surrounding it and WPEngine may tell you that the Heartbeat API isn’t deactivated. If you see the payment information failing to load on the Thank You page after payment and/or have trouble with editing tickets on the event editor page, and WPEngine support can’t help, you can use this workaround:

https://gist.github.com/joshfeck/b4aa84c0938afdec2c5d

You can add the above to a functions plugin.