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Matt Maher
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May 14, 2015 at 1:41 pm
I have posted for assistance and received a response at first but no answer or resolution since. Added the ticketing add-on and it has created havoc. Participants with multiple tickets are only receiving one, many others are getting an error when they follow the ticket link, and others are going to the link and getting an “expired” message. This is KILLING our event. For such a basic event feature this should not be an issue and now that it is, should be a priority since this is such a public fail with our event’s name on it. I followed the few instructions received in the support forum and those didn’t do anything to help the issue. Two weeks from the event and the extra work and PR nightmare is making us regret the choice of event management programs.
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Lorenzo Orlando Caum
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May 14, 2015 at 3:15 pm
Hi Matt, I ran a series of tests and I think I figured out what is happening here.
When an attendee/registrant registers for an event that has multiple options, then Event Espresso will combine those available tickets within one link and that link is displayed in the ticket notice email.
However, you are now attempting to resend those tickets to attendees/registrants that purchased before you setup the add-on.
There are two ways to do this.
Option A
You can go to Event Espresso –> Registrations and then click on the Ticket Notice icon which appears in the actions column towards the right side of the page:
http://cl.ly/image/2t3v3D1u3X03
If you use this option, then all tickets for this registrant within a single registration will be sent. For example take a look at this screenshot:
http://cl.ly/image/2R3m3n3z0q1y
Vance would receive a ticket notice email that has a link that has three tickets in that link.
Option B
There is a batch email (newsletter) option that can be used to notify recipients via the registrations overview page.
If you use this option, then you would need to select the registrant multiple times like this:
http://cl.ly/image/3d351T350Z0m
After looking at your prior support post, I think you may be using this option but are selecting one of the registrations. In this case, you’ll want to select all of them so that an email goes out for each ticket that was purchased by an attendee/registrant.
Let us know if this helps.
Thanks
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Lorenzo
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