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VAT not showing in Invoice despite showing price incl. Tax

Posted: March 22, 2019 at 1:58 am

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Cyber-D-Sign

March 22, 2019 at 1:58 am

Hi there, i setup all events with the tax included. It´s selected in the Tax settings “Show Prices With Taxes Included yes”

when the invoice isgenerated, no tax is shown…
see screenshot

please advise


Tony

  • Support Staff

March 22, 2019 at 6:05 am

Hi there,

Have you set the ticket within the event to be taxable? – https://monosnap.com/file/JcIapriiEfD0kRUFyD33HyvGGjXyIl

(Note that you need to set the price in the ticket editor to be pre-tax)


Cyber-D-Sign

March 22, 2019 at 8:01 am

Thanks for your response… no i didn´t set the ticket to be taxable because it´s already set here

it should show on the invoice price includes 19% Tax = xxx.xx


Tony

  • Support Staff

March 22, 2019 at 8:08 am

Thanks for your response… no i didn´t set the ticket to be taxable because it´s already set here

That setting is asking if you want the price displayed for taxable tickets to include taxes or show you the base price without tax.

So you’ve told EE that taxable tickets should be displayed including taxes, then not set your tickets to be taxable.

So again, you need to set your tickets to be taxable.

it should show on the invoice price includes 19% Tax = xxx.xx

That it will, once you set them to be taxable.

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