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Carin Borsboom
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May 4, 2014 at 5:37 am
WP Version: 3.9
Event Espresso Version: 4.2.0
New installation
Site: http://www.healingtao.info
http://www.healingtao.info/events/
“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
I have a valid Support License Key, but I keep getting this message when i enter my key in settings. The plugin is installed on the correct domain: http://www.healingtao.info
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Lorenzo Orlando Caum
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May 4, 2014 at 10:35 am
Hello Carin,
I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.
If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.
These steps will refresh your Support License Key for Event Espresso and you should then be able to update your software.
Be sure to backup before making changes.
—
Lorenzo
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Stephen Rothery
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May 4, 2014 at 10:53 pm
I am having exactly the same problem.with EE 4.2.2
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Stephen Rothery
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May 5, 2014 at 1:12 am
Actually, manually upgrading to 4.2.3 appears to have resolved this for me.
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Dean
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May 5, 2014 at 4:46 am
@Stephen – Glad it has resolved. Please let us know if it re-occurs.
@Carin – Has your issue been resolved also?
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