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David Callow
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May 3, 2017 at 7:12 am
Hi,
We moved web host over the last couple of days. This involved us using their SSL certificate instead of the one we had before. This morning (UK time) we had a problem with redirects which was resolved by the tech. people at our new hosts. Now at the plugin page I have the following message from yourselves:
“A new version of Event Espresso is available. View What’s New with version 4.9.38.p. A valid Support License Key is needed to enable automatic upgrades.
Your current account does not allow automatic upgrades on more than one domain.
Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.”
As we only have one domain and don’t use EE4 anywhere else what can we do about upgrading? I suspect this reaction is due to the hosting problems I outlined?
Regards,
David
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David Callow
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May 3, 2017 at 7:18 am
Sorry, I didn’t mean upgrade of course but update.
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Tony
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May 3, 2017 at 8:11 am
Hi David,
I have reset your license key.
You’ll need to go to Event Espresso -> General Settings.
Remove the license key (cut), save the settings, replace the key (paste) and save the settings once more. Be sure to check for whitespace before/after the key before saving.
You will also receive an email with these instructions.
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David Callow
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May 3, 2017 at 8:25 am
Hi Tony,
That’s great, I have followed instructions and the problem is resolved!
Thanks for your help,
David
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Tony
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May 3, 2017 at 9:04 am
You’re most welcome, David.
Any further problems please do let us know.
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