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Users Reporting Frozen Site When Selecting Number of Tickets

Posted: November 27, 2019 at 12:40 pm

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Alden Robinson

November 27, 2019 at 12:40 pm

We’ve had a number of users report that when they’re checking out for an event on the event page – when they try to select the number of tickets to purchase, the cursor turns into a spinning wheel / waiting image, and won’t load.

We’re using EE3, unsure what browser / system the users have been using, it doesn’t seem to be all users, just some.


Josh

  • Support Staff

    •

November 27, 2019 at 8:18 pm

Hi,

You could try deactivating the Autoptimize plugin. That plugin is known to cause issues like the one you’ve described.
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Status: closed

Updated by Josh 4 years, 10 months ago ago

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