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Strength Heroes
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March 3, 2022 at 12:11 am
Hello,
We have a website with WordPress Version 5.9.1.
There Event Espresso(Version 4.10.26) is installed.
Now when customer are going to Register for an event(https://www.strengthheroes.com.au/workshop-details/my-warrior-kids-art-class-wesley) and complete the payment form, they are getting error message.
But in our Stripe account, we can see the payment received.
In wp admin panel account of our site, when we go to [Our site url]/wp-admin/admin.php?page=espresso_registrations, it’s showing Registrations but with value ‘Abandoned’ under column heading ‘TXN Date’.
Can you please help us on this?
Thank you.
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Tony
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March 4, 2022 at 5:13 am
Hi there,
Sounds like a fatal error is being thrown which then doesn’t allow the request to complete and leaves the registration (and transaction) status incomplete.
First, go to Event Espresso -> Messages -> Settings (tab)
What is the ‘Generate and send all messages’ option currently set to?
Do you have access to the server error logs? (You host will usually have a section in your control panel to view errors)
If so, take a look there around the time of the registration and see if there are any error logged from Event Espresso, paste those here.
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