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Users can't get to the payment page after correctly completing reCAPTCHA.

Posted: April 15, 2016 at 6:58 pm

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leeboyo

April 15, 2016 at 6:58 pm

Keep getting pop up warning …”please complete the anti spam test before proceeding” even tho capture has been completed correctly have tried it on a few different pages and tickets to the same issue
any help or advice greatly appreciated?


Lorenzo Orlando Caum

  • Support Staff

April 17, 2016 at 4:00 pm

Hello,

Are you seeing any errors on during registration checkout? If you are not sure, then could you please share a link to an event so we can take a look?

In the interim, you can turn off reCaptcha through Event Espresso –> Registration Form.


Lorenzo


leeboyo

April 21, 2016 at 12:21 pm

Lorenzo Hi,

The errors are happening on the registration page before the checkout payment page. It started working again on its own now the Captcha had stopped appearing today but still the box asking for it to be completed.

http://www.asustainablefarm.com/summersolstice/
I’ve now switched off Captcha and the site seems to work fine apart from the fact that the page link above doesn’t show the tickets in Firefox on Macs and possibly pc’s
Thanks


leeboyo

April 21, 2016 at 2:04 pm

Ive figured out the firefox issue it was on my site


Lorenzo Orlando Caum

  • Support Staff

April 21, 2016 at 2:32 pm

Hello, I’m seeing an error on the registration checkout page:

http://cl.ly/1W0e272B2W1P

Please see this link for a solution on how to update your theme to correct the error:

https://wordpress.org/support/topic/read-this-first-wordpress-45-master-list#post-8271654


Lorenzo

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