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user experience cannot be deactivate

Posted: June 24, 2018 at 1:09 pm

Viewing 5 reply threads


acdemicevents

June 24, 2018 at 1:09 pm

hi,

Online event registration and ticketing powered by Event Espresso
i have been trying to deactivate user experiance from admin menu i check and unchecked but is not responding.

my login details are:

** removed **

for further assitance

thanks

  • This topic was modified 6 years, 5 months ago by Tony.


Tony

  • Support Staff

June 25, 2018 at 4:03 am

Hi there,

In the latest version of Event Espresso (currently 4.9.63.p) we added some additional code to prevent this issue, if you have not updated to the latest version can you update and confirm if you have the same problem, please?


acdemicevents

June 25, 2018 at 5:17 am

yes i have updated to Version 4.9.63.p, so what is next?

thanks


Tony

  • Support Staff

June 25, 2018 at 5:38 am

And saving the option still does not save on that version?

If you change something else on the general settings page (For example temporarily add ‘2’ to the organization name) when setting the option to false and click save, does it work then?


acdemicevents

June 25, 2018 at 3:29 pm

yes i do but dose not work


Josh

  • Support Staff

June 25, 2018 at 4:02 pm

May I ask what happens when you try to uncheck the box for the option?

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