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Mike Doughty
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February 4, 2018 at 7:15 pm
Hi,
We are using EE4, the Infusionsoft Integration add-on, and the Infusionsoft payment process option with Infusionosft Integration.
I’m having a few people that are abandoning the process after completing the registration details, but not the payment step.
How can I send them a URL link, that will allow them to complete the registration process they’ve commenced, without having to go through the first steps again.
Thanks, Mike
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Tony
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February 5, 2018 at 1:54 am
Hi Mike,
If you open the Transaction for one of the registrations you’ll see a ‘Send Payment Reminder’ button which sends a message with a link they can use to continue the registration.
Go to Event Espresso -> Registrations.
Find the registration in question and click on the TXN Date – http://take.ms/flJ3N
That opens the transaction and the button is on the right – http://take.ms/XeZrQ
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Mike Doughty
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February 5, 2018 at 2:29 am
Hi,
Thanks, however we are not wanting to manually send emails from EE, as we are using Infusionsoft.
Is there a way that we can put a url in an infusionsoft email, and we capture the unique identifier/transaction id into a custom field in Infusionsoft, and then we can appended the customfield value to the url in the email, and that’s emailed to the contact, that hasn’t completed the payment part of the process, which would be via Infusionsoft and our campaign.
This is like a normal cart abandonment sequence.
Thanks Mike
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Michael Nelson
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February 7, 2018 at 10:59 am
Is there a way that we can put a url in an infusionsoft email, and we capture the unique identifier/transaction id into a custom field in Infusionsoft, and then we can appended the customfield value to the url in the email, and that’s emailed to the contact, that hasn’t completed the payment part of the process, which would be via Infusionsoft and our campaign.
Hi Mike, that sounds like an excellent feature, but unfortunately this is the first time I’ve heard of it, so it’s a bit tricky at the moment.
The URL you’d want to build is pretty simple, it would look like this: http://ee71-develop.test/registration-checkout/?uts=2343242323&e_reg_url_link=1-0259813909792d95f6456ede72f30350&step=payment_options&revisit=1#checkout, or more generally {domain}/registration-checkout/?uts={random_number}&e_reg_url_link={REG_url_link}&step=payment_options&revisit=1#checkout. So you know your site’s domain and the random number doesn’t really matter, you just need the REG_url_link from Event Espresso. Unfortunately, we are NOT currently sending that value to Infusionsoft.
You could write some custom code to send that. You’d probably want to add this as a custom field on the Infusionsoft Order, right? In that case, you’d want to hook into the WordPress action AHEE__EEE_Infusionsoft_Transaction__sync_to_infusionsoft__end, and when that fires, use the Infusionsoft PHP SDK to verify the custom field exists (using the DataFormField table), and set a value for it on the order.
Sorry there isn’t a pre-made solution available already.
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This reply was modified 6 years, 9 months ago by
 Michael Nelson. Reason: formatting
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Mike Doughty
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February 16, 2018 at 9:10 pm
Hi,
Thanks for the information. The only thing I didn’t understand is adding the reg-url-link detail via a custom field to the Infusionsoft Order.
Is the order in Infusionsoft created after they complete the attendee details? If that is the case I get it. I had thought the Infusionsoft order wouldn’t be created until after they had completed their credit card details.
Thanks, Mike
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Michael Nelson
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February 19, 2018 at 11:17 am
Is the order in Infusionsoft created after they complete the attendee details?
Oh yeah, the order in Infusionsoft is normally only created AFTER the user pays in Event Espresso (or choose an offline payment method, like Invoice).
However, you can use this code snippet to instruct the Infusionsoft add-on to create the Infusionsoft order right after attendee details.
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This reply was modified 6 years, 9 months ago by Michael Nelson. Reason: formatting fix
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