Support

Home Forums Event Espresso Premium URGENT: Update error

URGENT: Update error

Posted: January 15, 2018 at 1:16 am

Viewing 5 reply threads


Boudewijn Vermeulen

January 15, 2018 at 1:16 am

After updating to 4.9.54.p, my site is down and generating the following error:

Fatal error: Call to a member function set_name() on a non-object in /home/content/70/10850870/html/cbvfoto/wp-content/plugins/event-espresso-core-reg/core/libraries/plugin_api/EE_Register_Addon.lib.php on line 975.

Boudewijn


Tony

  • Support Staff

January 15, 2018 at 4:27 am

Hi there,

It sounds like there’s an incompatible add-on installed on your site but the above error doesn’t really give enough information to know for sure.

Can I take a look at the site? I’ll need FTP access to look at the plugin files, if so you send login details using this form:

https://eventespresso.com/send-login-details/


Boudewijn Vermeulen

January 15, 2018 at 7:45 am

Thanks for the form, but my site cannot be reached


Tony

  • Support Staff

January 15, 2018 at 9:12 am

Can you explain further please, do you mean because of the error?

That’s ‘expected’ if you are getting a fatal error which is why I need FTP credentials.


Tony

  • Support Staff

January 15, 2018 at 3:35 pm

It looks like you’ve switched to an older version of EE on the site, is that correct?

As the Wp-admin credentials sent with the form are not valid I can’t view the error, however, I was expecting to see at least 1 EE add-on in your plugin list but you don’t appear to have any, so this may be a conflict with another plugin.

If de-activate all Non-EE plugins and only activate EE (latest version) does it work then? If so activate each of your plugins one by one and refresh the page between to find which one causes the error again.


Josh

  • Support Staff

January 22, 2018 at 10:59 am

It looks like this is an issue from the Pronamic Pay plugin that needs to be fixed.

Viewing 5 reply threads

The support post ‘URGENT: Update error’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso