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dsimkins
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October 28, 2022 at 12:48 pm
The forms here: https://ampacplumber.org/class-registration, when first made live a few weeks ago were working where emails where being delivered. All of a sudden they stopped. I just got off support from my web hosting company and they can find the issue. They said it’s with the plug-in we’re using. Can someone help me get this back in working order so business can resume?
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Garth
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October 28, 2022 at 2:29 pm
Hi there,
Are the messages being generated and sent from Event Espresso? Go to Event Espresso > Messages > Messages Activity Tab. If the messages are there, then the messages are being sent from Event Espresso and something else isn’t working.
If the messages are NOT in the Messages Activity tab, are your messages active so the system knows to try and send them? You can check the message settings in the Event Espresso > Messages > Settings tab, and in the individual messages templates to see if they are enabled.
Here are a couple important resources:
– https://eventespresso.com/wiki/wp-cron-and-event-espresso/
– https://eventespresso.com/wiki/troubleshooting-checklist/
Does that help?
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dsimkins
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October 28, 2022 at 2:42 pm
Thank you for the quick response. Yes, the messages are listed there and, like I’ve said, they were going out before. I’ve even clicked the queue for resending icon and it’s worked in the past. But now it’s not working. My webhosting company doesn’t see anything on their end. Where else can the issue be?
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Tony
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October 29, 2022 at 4:22 am
If the emails are listed in the message activity table as sent (have a green status bar) then it means that everything that the Event Espresso plugin has control over worked as expected.
To explain a little, Event Espresso doesn’t actually ‘send’ emails. What it does is build out the email content, setup the headers and various data and then pass it over to wp_mail() which then does additional checks and some additional changes whilst also allowing plugins to setup the emails however they need to, then it passes the email over to your server to do whatever it is set up to do to send email.
So… if the email shows as sent, everything up to passing the email over to your server worked as expected with no errors thrown. If the email isn’t received after that its an issue downstream with the mail server.
How is your site set up to send email?
I’m guessing just though your hosts mailserver?
Who actually hosts your email? Gmail?
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dsimkins
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October 29, 2022 at 6:23 am
So you’re saying it should be the mailserver of where the website is hosted, and not the mailserver that handles the FROM email address I’m using for the messages.
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Tony
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October 29, 2022 at 7:44 am
What is ‘it’?
Think of a letter, you write a letter (the email content), put it in an envolope and write the address on it (setting u0 the headers), stick a stamp on and pass it to your partner to doublecheck (wp_mail()).
They pass it over to the post person who smiles and throws it in the bag. (Sent to mailserver)
That’s where EE would show the email as sent.
From that point you don’t have control over the email and what actually happens… you just rely on ‘the system’ to get it there.
To answer your question it could be either mail server. What is likely happening is one of them is flagging the email as suspicious and either dropping it or marking it as spam.
We’ve seen an uptake in unauthenticated emails being dropped recently and that sounds like what is happening here.
If your email is through Gmail, setup a plugin to send your emails throught gmail rather than your current host. Something like:
https://wordpress.org/plugins/wp-mail-smtp/
Its quick and easy to set up, then test and see if the email works, you then know of the above is the issue.
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