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drkings1
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February 19, 2018 at 12:01 pm
Please help urgently!
I have an event coming up soon and there is one place available.
It was showing on the website as sold out.
The global limit was 9 places, there were 8 places booked.
The reason it was showing as sold out is that someone had abandoned their transaction a couple of days ago.
So I trashed the abandoned transaction and went back to the event.
It was still showing as Sold Out even though the global counter than showed:
Limit 9, Sold 8, Reserved 0.
There was no option in the top right menu to show the event as “Published” and to change its status from Sold out.
I tried increasing the number of tickets available from 9 to 10, and the event then did show as Published, but the problem now is that the system is showing my potential customers that they can buy 2 tickets. This is problematic as there is only one actually available.
I did try then reducing the number of tickets available back down to 9, but the system then reverted to showing the event as sold out!
So I can currently offer 2 tickets for this event or zero – but not the actual number of 1.
This appears to be a bug.
Please help me!
(At present I’ve left it showing 2 tickets available, but I’m in danger of having my event overbooked).
p.s. is there any way of stopping these abandoned registrations from clogging up the system like ghosts, preventing other people from booking?
Many thanks
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Josh
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February 19, 2018 at 12:09 pm
Hi there,
You may need to restore the abandoned registration from the trash. The, you can reset the reserved tickets by going to Event Espresso > Maintenance, Reset, then you click on the “Reset Ticket and Datetime Reserved Counts” button.
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drkings1
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February 19, 2018 at 1:34 pm
Hi Josh,
Yes. That worked. Thank you! Phew!
So…2 questions arise from this:
1) Is there anything I can do to stop abandoned transactions clogging up the ticket count by creating a “reserved ticket”?
2) If I do find a reserved ticket clogging up the ticket count, what is the most effective way of cleaning things up manually? Is it simply to use the Reset Ticket and Datetime Reserved Counts button as I did here?
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Josh
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February 19, 2018 at 2:24 pm
Normally an abandoned transaction will not clog up the ticket count. There’s a scheduled task (using wp_cron) that automatically resets the reserved count after their session expires. If for some reason wp_cron is disabled on your site, it will need to be activated to allow this to happen. You can install the wp_crontrol plugin and it will detect if that feature has been deactivated from your WordPress site.
The Reset Ticket and Datetime Reserved Counts button is the most effective way of cleaning things up manually.
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