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URGENT: Register now button leads to an empty page instead of checkout page

Posted: March 23, 2016 at 1:46 am

Viewing 5 reply threads


Oguzhan Altun

March 23, 2016 at 1:46 am

Hello,

Since the latest EE4 upgrade, users (not logged on to WP user) who click on “register now” is taken to an empty page instead of the checkout page.

You can try and see for yourselves:
https://www.genevaphotoclub.com/dates-prices/
https://www.genevaphotoclub.com/events/intensive-beginners-photography-apr-10/

Could you please urgently check what’s wrong?


Tony

  • Support Staff

March 23, 2016 at 6:02 am

Hi there,

users (not logged on to WP user)

So do logged in users see the correct display?

There’s an error 500 being returned by your server which usually means theres a fatal error being thrown.

If you enable WP_DEBUG and retest it should show the error on the page.

More info on WPDebug here:

https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/


Oguzhan Altun

March 23, 2016 at 6:13 am

hello,
Thank you for the suggestion, with the debug on, i found out that the new update of the plugin wp-spamshield created this issue. Uninstalled it now.


Tony

  • Support Staff

March 23, 2016 at 6:31 am

Can I ask what the error message was so we can make a note of please?


Oguzhan Altun

March 23, 2016 at 6:37 am

Here:
https://wordpress.org/support/topic/php-fatal-error-call-to-undefined-function-rs_wpss_is_ecom_enabled?replies=6


Tony

  • Support Staff

March 23, 2016 at 6:46 am

Thank you.

I’ve made a note on our internal system to check for this.

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