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Bosworthsgc
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October 19, 2017 at 2:08 am
Hi
I have had customers complain that when they are trying to register the tickets the proceed to registration takes them to the wordpress backend login page
Having tested this – I am getting the same issues
People are then registering themselves and getting completely stuck in a loop
Please can you help as this is now our busiest time trying to get our Christmas bookings in
Thanks
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Bosworthsgc
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October 19, 2017 at 2:32 am
Further to this if I try this when logged in to the back end I get an error saying
This is a system page for displaying transaction information after a purchase.
You are most likely seeing this notice because you have navigated to this page
through some means other than completing a transaction.
Sorry for the disappointment, but you will most likely find nothing of interest here.
No changes have been made
Please can you help as we cannot take any bookings at present
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Bosworthsgc
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October 19, 2017 at 3:00 am
we are hosted on WP-engine and having spoken to them have ruled out a caching issue by carrying out various tests
This only started happening yesterday
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Tony
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October 19, 2017 at 3:27 am
Can you add a link to where users are getting stuck and provide the steps the users are taking to reproduce?
The error message you have added above is from the transactions page, which your user should not be visiting, its used for the IPN/payment notification services.
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Bosworthsgc
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October 19, 2017 at 3:48 am
Sure
So if i go to our events
URL: https://bosworthsgc.co.uk/our-events
Select and event – so for this i am going to coach trips
URL: https://bosworthsgc.co.uk/coach-trips
Select a coach trip – so for this i will select Cambridge
URL: https://bosworthsgc.co.uk/events/cambridge
I then get the ticket selector
so if i select one ticket and the view event cart
At this point it redirects to bosworthsgc.co.uk/wp-admin
https://bosworthsgc.co.uk/wp-login.php?redirect_to=https%3A%2F%2Fbosworthsgc.co.uk%2Fwp-admin%2F&reauth=1
The problem is only happening we beleive on desktop devices
On mobile devices and tablets we think it is ok from the testing we have done
Thanks
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Bosworthsgc
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October 19, 2017 at 3:53 am
On a mobile device when selecting a ticket the wording is
“Add to event card”
On a desktop it says “view event cart” instead which when clicked should bring up the Multi Event pop up of viewing events, proceed to registration or view events
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Tony
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October 19, 2017 at 4:13 am
Which browser are you using? The above isn’t happening for me.
After following through the above I get to the registration form just fine – http://take.ms/NhGEk
On a mobile device when selecting a ticket the wording is
“Add to event card”
Do you have any plugins that ‘optimize’ the site for mobile use?
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Bosworthsgc
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October 19, 2017 at 4:39 am
Hi Tony
I have tested on Chrome, and incognito mode within Chrome, Vivaldi and again incognito mode and Firefox. Happens on all of them. To check it is not machine specific my colleague also has the same issue on his pc.
The first thing that alerted us to this was a customer complaint.
Don’t have any optimisation plugins for mobile – no
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Tony
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October 19, 2017 at 4:53 am
Something is redirecting the POST request to revalidate.
It’s happening for me but very inconsistently, most of the times it works and then others I’m directed to wp-admin.
Have you installed any plugins recently? Altered any settings within ‘security’ plugins etc?
Do you have any anti spam plugins? Try de-activating those and see if it continues.
If you are using some custom code to try and hide the wp-admin in some way, remove that.
In short, it’s not Event Espresso but something on the site is blocking the POST request EE is making and forcing the quest to wp-admin to revalidate, unfortunately, that could be anything.
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Bosworthsgc
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October 19, 2017 at 5:03 am
This only happened yesterday
We had a google map issue and de-activated this plugin- would that cause an issue like this?
Other than that nothing has been changed
We are with WP engine and have gone through this with them this morning and all relevant exclusions are in place and we have ruled out a caching issue
there is an anti spam plugin on there – i will try disabling that and see what happens
Thanks
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Bosworthsgc
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October 19, 2017 at 5:58 am
so i have disabled all plugins except the Event Espresso plugins and it is still happening.
Would this be connected to the Multi Event plugin would you think?
Thanks
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Bosworthsgc
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October 19, 2017 at 6:01 am
URGENT
Hi again – I have now disabled the MER plugin and everything is working as it should.
I think therefore there is something wrong with this plugin is what it is pointing to.
Could you help on this please
Thanks
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Josh
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October 19, 2017 at 6:49 am
Hi Jon,
We haven’t seen this happen with the Multi Event Registration plugin on other sites. It seems there is something unique with your site that’s blocking the request to wp-admin and causing that redirect. One possible thing to check is the extra plugins that WPEngine adds to the mu-plugins folder. You cannot deactivate those. So if any changes were made to those plugins since the time this was all working, then one of those changes is likely causing the problem.
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Bosworthsgc
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October 19, 2017 at 7:13 am
Hi Josh
we have located the issue. It was a php file that captures email address on our newsletter sign up that was conflicting with this plugin. Thats been removed and its all working now
Thanks
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Tony
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October 19, 2017 at 10:00 am
Hi Jonathan,
Could you share the code that was causing this? I’m curious as to what the code was doing that would cause this.
Was it a specific plugin or some custom code?
If you’d rather not share on the forums you can use support[at]eventespresso.com to send the details privately.
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Bosworthsgc
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October 20, 2017 at 2:09 am
Hi Tony
It was a bit of custom code to capture email addresses
I will email them over to you
Thanks
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