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AnnaTanzt
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September 8, 2016 at 2:34 pm
Hi,
we have a festival coming up in 2 weeks and everything was going smoothly with the registrations. But after the update today people are having trouble with our free ticket. They get this message: “There was a total of 0 tickets in the Event Queue, but only 1s (varying number here) registration was processed”. The registrations show up on the backend, but it says it is awaiting payment.
We have several registrations a day right now so the issue is urgent.
Best,
Anna
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AnnaTanzt
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September 8, 2016 at 2:44 pm
Hi,
I just got the information from peole trying to buy tickets that the same problem is there.
Please help!
Anna
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AnnaTanzt
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September 8, 2016 at 3:04 pm
more to come: all the information our registration questions is gone.
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Josh
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September 8, 2016 at 9:41 pm
Hi there,
Can you try deactivating the Multi Event Registration add-on, does that help?
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AnnaTanzt
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September 9, 2016 at 1:01 am
Hi Josh,
that is not a solution. We need the Multi Registration. It is one of the reasons why we use EE.
Where is all the registration information saved? My current idea is to restore from a backup from last night before the update, but I don’t want to loose the registration information that came in afterwards.
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AnnaTanzt
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September 9, 2016 at 1:34 am
Hi Josh,
I am restoring the website from a backup now, hoping that all information will be back and I will be able to add manually what came in afterwards.
Please check where that problem comes from.
And note on the side: so far we are really happy about the plugin. It makes life so much easier.
Anna
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Lorenzo Orlando Caum
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September 9, 2016 at 5:29 am
Hi Anna,
Could you go to Event Espresso –> General Settings and then click on Save.
After the page refreshes, then browse to your plugins screen and you should see an update notice for Event Espresso.
Could you update and let us know if this resolves this issue?
And thank you for your kind words!
—
Lorenzo
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AnnaTanzt
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September 9, 2016 at 10:04 am
Hi Lorenzo,
I restored the website from a backup and will wait with any updates until after the festival since I don’t havt time the coming days to fix things.
I will do it in 2 to 3 weeks and can let you know then.
Best,
Anna
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