Support

March 16, 2015 at 7:04 am

Hi there,

It is the day before my launch and we are facing 2 issues. First, I am the primary contact listed but I am not getting any notification that someone registered/paid for an event on Event Espresso. Only my programmer (admin) is receiving it. He doesn’t seem to know how to fix this.

By default the Event Admin notifications are sent to the Event Author’s email address, this is the email address of the user account that created the events.

This can be changed within the messages system. Go to Event Espresso -> Messages.

You will see a list of messages there like this – http://take.ms/5wxmX

Notice how some messages have active ‘Event Admin’ contexts (Read more about working with message contexts)

If you edit on of those contexts, in this example we’ll change the registration Approved message context but clicking here – http://take.ms/Zrqoc

Notice how those messages are being sent To the [EVENT_AUTHOR_FORMATTED_EMAIL] – http://take.ms/PRoYq

Change this to [CO_EMAIL] to use the email address set within Event Espresso -> General Settings -> Primary Contact email then save the template.

You will need to do this for each template that has an Event Admin context.

Second, I put 1 as the maximum number of ticket per order (because our event only allows 1 ticket) but even after someone purchases a ticket, it allows someone else to buy a ticket from the same event. How do we fix this?

The ‘Maximum number of tickets allowed per order for this event’ option allows you to set how many tickets each individual person can select per registration, not the whole amount of registrations for the event.

For example, if you set that to 5, as user can select a qty of 5 tickets, 3 = 3 tickets and so on.

So to confirm you only want to allow a single registration TOTAL for your event? Once a user registers onto that event, it should be sold out to any other registrant, is that correct?

I asked my programmer to ask you but he said Event Espresso was unresponsive, which is surprising since you were willing to help before. His name is John Romero. Can you PLEASE help him out with this so I can launch tomorrow? Thank you.

I could only find a single account with that name with a single thread which we replied to but never received a response back. It may be completely unrelated which is why I have not posted the thread here, if you can provide further details of the thread John opened or how he has contacted us I can investigate this.

Ideally to received support your developer will need to log into the account you are using currently (as it is linked to your support/udate license for your domain) and post through that, or we can transfer the license to another account.

March 16, 2015 at 8:09 am

Do you have just a single datetime?

The minimum and maximum of each ticket type should not be needed here.

So its setup like this? – http://take.ms/PbCdT

The ticket limit of 1 will allow 1 of each of those tickets to be sold (again not something you want)

Notice in the datetime there is also a Limit field? That field is the limit of total registrations for that datetime.

If you have a single datetime, set that limit to 1, like so – http://take.ms/7dPIp

Then when a single registration is made onto ANY of those tickets, the datetime is sold out, therefore the event is sold out.

The same can also be done if you have multiple datetimes, although then you need to ensure that the correct tickets apply to the correct datetime.