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Dr. Shefali
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August 20, 2018 at 7:17 am
Please help! We have an active event and people can’t register. See error: https://www.dropbox.com/s/855dhy5v4oqckac/Photo%2020-08-2018%2C%209%2012%2020%20PM.jpg?dl=0
Event link URL: https://drshefali.com/toronto/
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Josh
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August 20, 2018 at 8:58 am
Hi,
The error message means there is an error being thrown by your web server on the request made by Event Espresso to process the registration form.
Do you have access to the servers error logs? If so take a look within that to see what the error is and post it here.
If not you can add this snippet: https://gist.github.com/Pebblo/8787f5530ea777c84aaf62f075e55b32
To your wp-config.php file to enable error logging on the site, then we can advise from there.
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Dr. Shefali
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August 20, 2018 at 3:39 pm
Server error logs:
[Mon Aug 20 01:00:39.568431 2018] [access_compat:error]
*redacted*
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This reply was modified 6 years, 3 months ago by
 Josh. Reason: irrelevant
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Josh
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August 20, 2018 at 3:51 pm
Hi,
Those items appear to be from the server’s access logs, does it have an error log? If not, you can follow the earlier advise to activate the WP debug log:
https://eventespresso.com/topic/urgent-invalid-response-error-after-update-latest-ee4/#post-276087
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Dr. Shefali
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August 20, 2018 at 4:25 pm
Ops sorry I’m on my mobile.. Ok done i just injected the code in wp config file.. pls check
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Josh
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August 20, 2018 at 4:46 pm
I’m sorry, I have no means of checking the error logs on your web server.
I can make a guess and point to the possibility of a memory exhausted error. In which case you can add the following to your wp-config.php file:
define( 'WP_MEMORY_LIMIT', '256M' );
see also:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
If you can access the PHP errors we can go from there.
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Dr. Shefali
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August 21, 2018 at 9:32 am
Hi Josh,
This is the recent error log from the /usr/local/apache/logs/error_log:
*redacted*
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This reply was modified 6 years, 3 months ago by Josh. Reason: removed long block of repeated error
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Josh
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August 21, 2018 at 9:41 am
OK so the relevant bit there could be this:
ModSecurity: Warning. Pattern match “recaptcha” at ARGS_POST_NAMES:g-recaptcha-response. [file “imh-modsec/40_wordpress.conf”] [line “18”] [id “13504”] […] referer: https://drshefali.com/event-registration
Which could indicate the domain settings in your reCAPTCHA account are incorrect. If you temporarily deactivate the reCAPTCHA option in Event Espresso > Registration Form > Reg Form settings, does the invalid response error no longer happen?
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Dr. Shefali
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August 21, 2018 at 12:07 pm
yes thank you..
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Josh
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August 22, 2018 at 8:01 am
You could try correcting the domain settings in your reCAPTCHA account, then reactivate the reCAPTCHA setting. Please be sure to test a registration while logged out of the site after making any changes to the settings.
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Dr. Shefali
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August 22, 2018 at 10:50 am
yes, will do, thank you.
BTW, is there anyway you can sell a ‘couples ticket plus deep dive = 2 events’ on the front end, and then on the ticketing get 4 separate QR codes? Meaning 4 tickets: (1) workshop ticket (2) workshop ticket (3) deep dive ticket (4) deep dive ticket. This must be possible someway. It would make EACH ticket unique for scanning purposes.
For reference: https://drshefali.com/toronto/
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Josh
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August 22, 2018 at 11:01 am
Hi,
The first thing to change is set the minimum & maximum qty settings for the Couples ticket to 2.
Then, instead of giving access to the deep dive datetime as a combination with another ticket, you create a separate ticket that gives access to the deep dive. This way you’ll get a qr code for each quantity of registrants.
To be clear though, the scanning apps do not require unique tickets for different datetimes. They do allow for scanning a ticket for multiple datetimes if the ticket allows access to multiple datetimes.
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