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AllisonNGA
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June 7, 2017 at 9:11 am
We are using PayPal Express and PayPal Pro as an option for customers on our site. Is there a special plugin required to use both on same PayPal account?
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Tony
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June 7, 2017 at 9:12 am
Hi there,
No you don’t need a special plugin, but the API credentials used will be different.
What is the error message you see on the site?
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AllisonNGA
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June 7, 2017 at 10:22 am
In a red-bordered box:
This registration step could not be completed. Please refresh the page and try again.
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Tony
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June 7, 2017 at 10:54 am
Ok, and that’s only when you apply the payment with PayPal Pro?
If you view the transaction for a registration this happened on (Event Espresso -> Registrations -> {Find the transaction and click on the TXN date} – http://take.ms/sYVxR)
What does it show for the payment’s gateway response field? – http://take.ms/MwWI3
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AllisonNGA
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June 7, 2017 at 12:26 pm
Nothing is showing in that field.
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Tony
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June 7, 2017 at 12:46 pm
Ok, I’d like to take a look at the payment logs for this.
Can you send temporary login details using this form:
https://eventespresso.com/send-login-details/
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Tony
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June 8, 2017 at 6:59 am
Hmm ok.
There’s a fatal error being thrown on the payment call which is why you’re getting the error above, however, the credentials you send don’t include FTP details so I can’t investigate further. If you take a look at the servers error logs do you see any errors from Event Espresso within those?
Looking over the system information your memory limit is set at 40MB which is a little low, I’d recommend updating that, you can usually do that within your wp-config.php file using something like:
define('WP_MEMORY_LIMIT', '96M');
(or a higher value such as 256M if preffered)
I also noticed that cURL is disabled on the server, which may actually be causing the error your running into currently as the payment methods will attempt to use cURL for the connections. I’d recommend contacting your hosting company and have them enable cURL on your site.
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