|
Nick
|
May 18, 2015 at 6:09 pm
I have lost all the data from my EE4 database on upgrading to the latest version of EE4. I don’t have a backup of the database. This is a complete disaster as I have 150 people already booked on to events and all of the publicity for the event went out last week and so loads of people need to book this week. How could this have happened?
|
|
Nick
|
May 18, 2015 at 9:58 pm
So I resigned myself to having to start from scratch and now I have the booking system up and running again, but I am not sure what to do with the registrations. I have recently exported all registrations. Is there a way of reimporting them? Or do I have to manually re-add all of the registrations based on the last export, and if so is there a way of doing so such that attendees won’t get more emails, which will only confuse them?
|
|
Dean
|
May 19, 2015 at 1:18 am
Hi Nick,
I’m sorry to hear about this. Backups are something we always recommend, even for seemingly mundane tasks, especially for upgrades.
What version did you upgrade from? Was it via the one click updates or a manual update?
Have you checked the database directly to see if the attendees are still there or not?
If they aren’t then they will need to be imported manually as imports are currently offline while we get them to work seamlessly.
There is an option (Send Related Messages?) when adding an attendee to NOT send out the notifications.
|
|
Nick
|
May 19, 2015 at 8:45 am
Thanks Dean. The update wiped out all of the data in all of my EE4 tables. I checked the database directly.
So, I now need to be clear on the procedure for manually re-adding all of the attendees.
1. I can see that there is an option to uncheck ‘Send Related Messages’ when manually adding the attendee from the admin screen. This is fine.
2. I need to disable the Mailchimp Add On temporarily.
3. When applying payments to those registrations that attendees have already paid for, there is again a ‘Send Related Messages’ option, which reads:
“By default a payment message is sent to the primary registrant after submitting this form. However, if you check this box, the system will also send any related messages matching the status of the registrations to each registration for this transaction.”
This suggests that there is no way of adding a payment without the Primary Registrant getting an email. However I tested this out on a dummy registration, with the above option unchecked and the Primary Registrant, i.e. me, didn’t get an email confirming payment (only the admin email did).
I checked to see whether this was related to there not being an email address in the ‘To’ box for the Payment Received Template, but there was a shortcode for email address here. So I got the behaviour I was hoping for, but I am not sure why, and would be grateful for some help to understand this.
Once I have clarified the applying payment issue, I am wondering if there is any other step that I need to take to be fully back up and running, other than emailing links to tickets and payment options to all attendees, once they are all back on the system correctly?
Thanks,
Nick
|
|
Josh
|
May 19, 2015 at 9:31 am
Hi Nick,
Another thing you can do is check with your host to see if they have a recent backup of the database that you can restore to.
Re: the unwanted messages going out. You can go into the messages management screen and temporarily disable all of the message types, then enable them when you’re done.
|
