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Upgraded to Latest Version and Can't Export Registrations to CSV

Posted: January 2, 2017 at 10:18 am

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Susan Perry

January 2, 2017 at 10:18 am

Hi,

Upgraded to Latest Version and Can’t Export Registrations to CSV. Hosted on WP Engine and get:

The safetycoursesforkids.com page isn’t working

safetycoursesforkids.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

We cannot run our business properly at the moment due to this issue. This is highly problematic.

THanks,
Cam


Susan Perry

January 2, 2017 at 10:22 am

Logs produced:

[Mon Jan 02 14:29:35.705840 2017] [:error] [pid 21741] [client 24.150.180.44:53902] PHP Fatal error: Call to a member function displaySteps() on a non-object in /nas/content/live/sos4kids/wp-content/plugins/event-espresso-core-reg/core/libraries/form_sections/form_handlers/SequentialStepFormManager.php on line 507, referer: https://safetycourse…mp;ee-form-step=verify_changes


Josh

  • Support Staff

January 2, 2017 at 12:01 pm

Have you tried clearing your browser’s cookies as the error message said to do?

If so and it didn’t help, you can add this line of code to the wp-config.php file and it will switch to use the older CSV report functions:

define( 'EE_USE_OLD_CSV_REPORT_CLASS', true );
You add the above before the line:
/* That's all, stop editing! Happy blogging. */

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