Support

October 24, 2012 at 1:41 pm

Hi –

I’m having a few issues since I upgraded this morning.

The default questions (First Name, Last Name, Phone, Email) are not displaying on registration forms. Sample event: http://www.brookfieldlibrary.org/event-information/?ee=572
After clicking Confirm Registration, the page reloads to the same registration confirmation page, but without attendee info. You can’t get past the registration confirmation page.
It didn’t start immediately after the upgrade, but I’m now getting this message at the top of the screen: ‘Event Espresso attendee data needs to be updated. Please visit the Support page to configure update the attendee information.’ I follow the link and click the update and the page seems to reload with no error, but then the message appears again if I go to another screen.

Many thanks for your help –
Jennifer

Jonathan Wilson

October 24, 2012 at 1:45 pm

Hi Jennifer,

Can you try deactivating and reactivating Event Espresso? It doesn’t sound like the database was fully updated on the update to .28.

October 24, 2012 at 1:50 pm

Hi, Jonathan –

I already tried that.

Jennifer

Jonathan Wilson

October 24, 2012 at 1:51 pm

Also, check for old templates in /wp-content/uploads/espresso/templates. If you have modified templates in there, they need to be updated to the new template files included with the current version of the plugin. If you haven’t made any modifications to the templates, these can be removed. If you are not sure if there were modifications made to these files, back these up or rename that folder just in case.

October 24, 2012 at 2:04 pm

If I replace my templates, what happens to all the customizations that I’ve made?

October 24, 2012 at 2:21 pm

Support Staff

Hi Jennifer,

You can copy your customizations over to the new templates.

October 24, 2012 at 2:27 pm

Hi, Josh –

I did that before, but I’ll try again.

What about the default questions not displaying?

Also, the Events Overview does not sort by date – I thought that was a new feature in the upgrade?

Thanks –
Jennifer

October 25, 2012 at 3:27 am

Hi Jennifer,

Just checking in. I notice that the default questions are now working. Is the sort by date working for you in the dashboard? I have it working here on my test site.

October 25, 2012 at 7:26 am

Hi, Dean –

The default questions are displaying because I manually added them to the question groups. Before the upgrade, they populated automatically.

I can sort the dates by month but not year, and even this is not the default. The default sort appears random, and if I click on the column header to sort, it starts with January 2013.

Thanks –

Jennifer

October 26, 2012 at 3:24 am

Hello Jennifer,

Is it possible to get your login details in order to look into this?

If so, please send them via https://eventespresso.com/contact/

Choose the “I am sending login info as requested” option and fill out the form

October 29, 2012 at 4:21 am

edited

This reply was modified 12 years ago by Dean. Reason: found the info i needed

October 29, 2012 at 4:31 am

Hello Jennifer,

OK I see what you mean about the dates, having December 2012 come after January 2013 is a bit odd.

Regarding the questions. I didn’t have access to an admin login, but I see that the questions aren’t populating there.

I will refer both of these to the developers to look into.

October 29, 2012 at 5:41 am

Hi,

Me again. Sorry. Is it possible to get admin level access to your site? I have just been playing around some more with the upgrade and I am needing some more info about how the users and permissions are set up as I could not recreate the question issue.

October 29, 2012 at 12:31 pm

Hi, Dean –

I just submitted log in info again via the contact form. The question issue is strange, but at least I can get around it by adding questions. It’s really the event list dates that’s more bothersome.

Thanks again –

Jennifer

Chris Reynolds

Support Staff

November 14, 2012 at 1:42 pm

Hi Jennifer –
Pardon me for jumping in, and I haven’t looked at our site, but I’m confused about your Event Overview issue. Is what you are seeing different than this?:

November 14, 2012 at 2:05 pm

Yes. Events are not in any sort of chronological order. The default is April x, 2013, and if you click the column to sort, it starts with January 2, 2013.

I would love to get this resolved, so thanks muchly for looking into it.

Jennifer

November 27, 2012 at 2:59 pm

Support Staff

Hi Jennifer,

I’m sorry that this support request slipped through the cracks. I’m unable to view the full admin with the credentials you sent. Can you check the Date Time settings on the WordPress>Settings>General screen and let us know what date, time and time zone settings are being used there so we can further investigate?

November 27, 2012 at 3:14 pm

Hi, Josh –

Thanks so much for your reply; I would love to have this problem resolved. Here’s a shot of out date, time, and time zone settings: http://www.brookfieldlibrary.org/wp-content/uploads/2012/11/WP-Time-Settings.png

Thanks again!

Jennifer

Sidney Harrell

November 28, 2012 at 10:33 am

I wonder if it’s sorting by day of the week, first. Can you try the month, day, year option and see if that is the issue?

November 28, 2012 at 12:09 pm

Hi, Sidney –

I do believe that fixed it! One other question, is it possible to have the events list start with the current day, rather than with events that have already expired?

Many thanks!

Jennifer

November 28, 2012 at 5:04 pm

Support Staff

Hi Jennifer,

Are the “already expired” events still set to be open for registration? If you look in the event editor, they’ll be a “Registration End Date”. Is the registration end date set to date that is after the event was scheduled?

November 28, 2012 at 5:55 pm

Hi, Josh –

At the latest, registration for our events end on the day of the event. They are all marked as closed.

Thanks –
Jennifer

November 28, 2012 at 6:01 pm

Support Staff

What is the shortcode that is being used to display the event list?

November 28, 2012 at 6:05 pm

On which page? We have several different pages with event lists.

Jennifer

November 28, 2012 at 6:28 pm

Support Staff

The page that is displaying events that are not open for registration.

November 28, 2012 at 6:29 pm

I’m referring to the Events Overview page.

November 28, 2012 at 6:39 pm

Support Staff

Okay, can you go in to edit that page and find the shortcode that is in the editor, copy, then paste that shortcode into a reply on this thread so I can investigate further?