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Omar Paloma
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November 1, 2014 at 5:34 am
I just paid for EE4 upgrade. Input my reg key and hit update. The plug-in says updated but the site still says decaf and the decaf version number 4.4.1.1
What should I have done?
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Tony
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November 1, 2014 at 6:48 am
Hi Omar,
Can you go to Event Espresso -> General Settings, make no changes and hit save.
That will force Event Espresso to recheck the version number.
Does EE then show an update is available to 4.4.4.p?
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Omar Paloma
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November 1, 2014 at 3:59 pm
This is the message on my pageÖ
It appears you’ve tried entering an api key to upgrade to the premium version of Event Espresso 4 Decaf, however, the key does not appear to be valid. This is the message received back from the server:
You have the correct Support License Key for Event Espresso 4 Decaf but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
First the license I purchased was for espresso 4 not decaf. second….. i guess i don’t understand. In either case can you help?
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Omar Paloma
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November 2, 2014 at 11:50 am
Any answer on this one?
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Lorenzo Orlando Caum
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November 2, 2014 at 3:22 pm
Hi Omar,
Follow these steps:
1) Login to your WordPress site dashboard
2) Go to WordPress Plugins
3) Locate Event Espresso 4 decaf and deactivate and delete it
4) Go to your downloads area of your Event Espresso account:
https://eventespresso.com/users/omarp/#ee4-downloads
Click on Event Espresso 4 and the latest copy will be downloaded as a zip file
5) Go back to your WordPress plugins page and then click on Add New –> Upload. Browse to the file on your computer and select it. Then begin the upload. After it has finished, you can activate it.
6) Go to Event Espresso –> General Settings and paste in your support license key ending in d9. You can find it on your Event Espresso account page:
https://eventespresso.com/users/omarp/
These steps will move your site to the latest version of Event Espresso 4 and active your support license key.
—
Lorenzo
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Omar Paloma
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November 3, 2014 at 4:35 pm
Thanks! It appears to have suddenly decided to work!
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Dean
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November 4, 2014 at 1:14 am
Thanks Omar,
If the issue re-occurs please get in touch with us.
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