|
Gural
|
October 3, 2024 at 2:29 am
Hi
We sometimes have cancellation and refund some tickets for an event where one persons buys x tickets. Afterwards the customer for the event requires the correct invoice.
Chain of events.
– x tickets ordered
– z cancellations
– refund (z tickets) via bank
– We need to send the “updated” invoice for (x-z tickets) after the events. Is there a straight forward way to do this in EE (4)
Also I noted that I can download the invoice, but generating the view receipts takes either to long or doesn’t work in our instance, nit sure what the difference is.
– Gur
|
|
Tony
|
October 3, 2024 at 2:33 am
Hi there,
If you set the registration status of the specific registrations you are refunding to cancelled, the Invoice should automatically update with the correct values/registrations.
What steps are involved in ‘z cancellations’?
Also I noted that I can download the invoice, but generating the view receipts takes either to long or doesn’t work in our instance, nit sure what the difference is.
Can you link me to an event I can run some test registrations on to view the Receipt/Invoices for?
|
