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Updated plug in

Posted: November 18, 2019 at 10:06 am

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klmitchell

November 18, 2019 at 10:06 am

Hey so I just updated mu plug in , (I have wordpress) and now when i click on “event espresso” on my dashboard it tells me “you don’t have access to this page” please help


Tony

  • Support Staff

November 18, 2019 at 10:13 am

Hi there,

Sounds like for some reasons you account is missing capabilities required to access EE.

On your site, if you go to {domain}/wp-admin/admin.php?page=espresso_maintenance_settings&action=data_reset

Can you see a ‘Reset Event Espresso Capabilities’ button? If so, click that.

Does it now work as expected?

Note if your domain is mysite.com you’d be going to:

mysite.com/wp-admin/admin.php?page=espresso_maintenance_settings&action=data_reset


klmitchell

November 18, 2019 at 10:19 am

sorry i have corrected this myself, but I would like to know where i add gst to my prices (i have EE4 decaf)


Tony

  • Support Staff

November 18, 2019 at 10:25 am

EE4 Decaf is the ‘basic’ version of EE4, as you have a support/update license you have access to EE4 Regular (which has all of the features).

So the first step is to switch over to using the ‘full’ version of the plugin.

Deactivate and delete EE4 Decaf in Dashboard -> Plugins.
(None of your EE4 data will be lost when you do this although we do recommend creating a database backup before updating any plugins just to be safe).

Then download EE4 from your account page and upload that on you site (Dashboard -> Plugins -> Add new -> Upload plugin)

Active that and you’ll be running EE4 Regular.

I would like to know where i add gst to my prices

Edit the event and click the cog icon () for the ticket, then check the ‘This ticket is taxable’ checkbox.

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