Support

May 1, 2019 at 7:21 pm

When the customer gets to stage of selecting authorize.net credit card processing only half the payment page illuminates and after putting in their credit card info a red box pops up that says it can’t connect to Authorize.net. This has been happening for a week and we can’t process tickets. I thought it might be from a Securi firewall but they tested it and came up with nothing on their part that contributes to the problem…here is their log
Sucuri Support <noreply@notifications.sucuri.net>
Mon, Apr 29, 5:58 AM (2 days ago)
to me

Ticket update
Your support ticket has been updated.

Update details:
Ticket:
15563663221711
Subject:
cache conflict with Event Espresso
By:
Paul P.
Message:
HI,

I am really very sorry for the delay in responding. We’ve been experiencing a very large influx of tickets, however I do understand that it does not justify the delay in responding on a paid service.

1) I have checked the logs and can see this:

38.133.98.134 27/Apr/2019:10:02:07 NOT BLOCKED GET 200 /wp-admin/admin.php?page=espresso_payment_settings&action=default&default_nonce=f601631791 CACHES:BYPASS https://narrowgatevineyards.com/wp-admin/admin.php?page=espresso_payment_settings&action=default&default_nonce=f601631791&return=payment_settings
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
38.133.98.134 27/Apr/2019:09:59:23 NOT BLOCKED GET 200 /wp-admin/admin.php?page=espresso_payment_settings&action=default&default_nonce=f601631791&return=payment_settings CACHES:BYPASS https://narrowgatevineyards.com/wp-admin/admin.php?page=espresso_payment_settings&action=payment_settings&payment_settings_nonce=5e556804be
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
38.133.98.134 27/Apr/2019:09:59:20 NOT BLOCKED GET 200 /wp-admin/admin.php?page=espresso_payment_settings&action=payment_settings&payment_settings_nonce=5e556804be CACHES:BYPASS https://narrowgatevineyards.com/wp-admin/admin.php?page=espresso_payment_settings&action=payment_log&payment_log_nonce=c18dcc0842&return=payment_settings
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
38.133.98.134 27/Apr/2019:09:59:04 NOT BLOCKED GET 200 /wp-admin/admin.php?page=espresso_payment_settings&action=payment_log&payment_log_nonce=c18dcc0842&return=payment_settings CACHES:BYPASS https://narrowgatevineyards.com/wp-admin/admin.php?page=espresso_payment_settings&action=payment_settings&payment_settings_nonce=5e556804be
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
38.133.98.134 27/Apr/2019:09:58:40 NOT BLOCKED GET 200 /wp-admin/admin.php?page=espresso_payment_settings&action=payment_settings&payment_settings_nonce=5e556804be CACHES:BYPASS https://narrowgatevineyards.com/wp-admin/admin.php?page=espresso_payment_settings&action=default&payment_method=authorizenet_accept&_wpnonce=f601631791&default_nonce=f601631791&return=update_payment_method
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
38.133.98.134 27/Apr/2019:09:58:14 NOT BLOCKED POST 200 /wp-admin/admin-ajax.php CACHES:- https://narrowgatevineyards.com/wp-admin/admin.php?page=espresso_payment_settings&action=default&payment_method=authorizenet_accept&_wpnonce=f601631791&default_nonce=f601631791&return=update_payment_method
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

As you can see we are not blocking any requests that involve espresso plugin.

Thank you for your patience,
Paul
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Please do not reply to this ticket via email. Use the following link: https://support.sucuri.net/support/?open=15563663221711
Sucuri Security

https://sucuri.net

I’ve confirmed with Sucuri (your firewall service) that it is not creating an issue (blocking transactions or caching anything). We’ve check the logs on their end and everything is set to go through without a problem.