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Isabelle
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March 10, 2017 at 11:55 am
When modifying and saving registration questions that have been updated (In REG Details tab), the changes do not save to the database. (EE 4.9.32.p WP 4.7.3)
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Isabelle
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March 10, 2017 at 12:28 pm
More on this: only the back-end (admin) is facing this issue. If changes to answers are made from the front-end (user), changes are saved to db.
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Josh
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March 10, 2017 at 1:09 pm
Hi there,
Did you click on the edit the above question group link before you clicked on the Update Registration Questions button?
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Isabelle
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March 10, 2017 at 1:12 pm
Yes, and the question turn red an give me that message: click “Update Registration Questions” to save your changes” which I did as well.
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Josh
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March 10, 2017 at 2:40 pm
Can you try ruling out a potential theme or plugin conflict by following these steps?
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme, then test. The theme test drive plugin allows for testing another theme without actually changing your site’s theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins. Then you reactivate them one by one, while testing the error condition between each reactivation.
It may also help to turn on debug mode. You can set wp_debug to true by editing the wp-config.php file.
You can use an [FTP client][1] and [a text editor][2] to access change this line to the site’s wp-config.php file:
define(‘WP_DEBUG’, true);
[1]: http://codex.wordpress.org/FTP_Clients
[2]: http://codex.wordpress.org/Editing_Files#Acceptable_External_Editors
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Isabelle
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March 10, 2017 at 3:50 pm
1) Theme conflict has been ruled out. I have returned to Iced Mocha as active theme.
2) Even with all pluging desactivated, it did not solved the issue. Therefore, I got nothing from the debug.
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Josh
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March 10, 2017 at 5:41 pm
May I ask are any PHP warnings, notices, or errors getting logged in the debug.log file with WP_DEBUG activated?
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Isabelle
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March 11, 2017 at 1:16 pm
Josh, with fresh eyes this morning I found what the issue was. When we created the registration form, there was a question that we have decided to discard before opening the registration. The question was indeed deleted from the “questions” but remained “ticked” in the question group. Even if the question was not appearing either in the questions list or in the front end registration form, the question remained a requirement for the back-end updating. I removed the tick and it magically disapeared for good and the changes made from the back-end are now saving. No further assistance required. Maybe there are some changes that could be made to the design to prevent this to happen in the future. Thanks.
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Isabelle
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March 11, 2017 at 1:20 pm
And here is what I got from Debug. PHP Notice: EE_Error::add_errors() was called incorrectly. Notifications are not much use without a message! Please add a message to the EE_Error::add_errors() call made in /home/nicolas1/public_html/event/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php on line 2000 (This message was added in version 4.9.33.p of Event Espresso) in /home/nicolas1/public_html/event/wp-content/plugins/event-espresso-core-reg/core/helpers/EEH_Debug_Tools.helper.php on line 397
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Josh
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March 13, 2017 at 3:31 pm
Normally that type of thing is prevented. May I ask though, were there any warnings or errors when the question was moved to the Trash? Also, was the question moved to the trash only, or was it moved to the trash and then permanently deleted?
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