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BB3
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March 12, 2015 at 1:25 pm
Key shows valid in WP, domain is correct in EE, license is current… but I receive “Update package not available” warning when trying to update.
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Josh
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March 12, 2015 at 2:10 pm
Hi there,
It turns out the license API keys that verify the 1-click update can only verify one domain at one time. This means in order to receive 1-click updates, you will need to remove the site license key from one of the two domains that have the same single site key attached to your account.
You can remove the key from the Event Espresso > General settings page on either http://brightbythree.org/ or http://brightbeginningsusa.org/.
Once the key is only on one of the sites, you can go to your account page and request a reset. We’ll reset the key for free, then auto 1-click updates will be available.
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BB3
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March 16, 2015 at 12:10 pm
Done, but I can’t tell that my $1 order is going through or not.
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Lorenzo Orlando Caum
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March 16, 2015 at 12:43 pm
Hi, your support license key has been reset. Please follow the steps in the confirmation email to reactivate your support license key.
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Lorenzo
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BB3
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March 16, 2015 at 1:16 pm
Thank you, it’s working now. License extended for another year.
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