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Update issue (2)

Posted: July 2, 2014 at 8:12 pm

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Samantha

July 2, 2014 at 8:12 pm

Hi guys,

I can’t seem to update EE. I see this on the plugins page:
There is a new version of Event Espresso available. View What’s New with version 3.1.36.5.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Can you please advise?

Thanks!

  • This topic was modified 10 years, 4 months ago by Samantha.
  • This topic was modified 4 years, 8 months ago by Garth.


Lorenzo Orlando Caum

  • Support Staff

July 2, 2014 at 8:27 pm

Hi Samantha,

I’ve just rolled over your Support License Key and created a new one for you.

You can find it in your Event Espresso account:

https://eventespresso.com/users/sam_pl/

If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.

These steps will refresh your Support License Key for Event Espresso and allow you to update.


Lorenzo

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