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Update has caused a fatal error

Posted: January 21, 2021 at 4:16 am

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cjbs-dev

January 21, 2021 at 4:16 am

Hi there,
I tried to update Event Espresso on our development site (using WordPress 5.4.4), to test for any issues before we updated our live site. Unfortunately it reported a fatal error and crashed the site. Here is the error message:

Fatal error: Uncaught Error: Class ‘EEH_File’ not found in /nas/content/staging/cjbswp/wp-content/plugins/event-espresso-core-reg/core/exceptions/ExceptionStackTraceDisplay.php:110 Stack trace: #0 /nas/content/staging/cjbswp/wp-content/plugins/event-espresso-core-reg/core/exceptions/ExceptionStackTraceDisplay.php(29): EventEspresso\core\exceptions\ExceptionStackTraceDisplay->displayException(Object(EE_Error)) #1 /nas/content/staging/cjbswp/wp-content/plugins/event-espresso-core-reg/core/bootstrap_espresso.php(115): EventEspresso\core\exceptions\ExceptionStackTraceDisplay->__construct(Object(EE_Error)) #2 /nas/content/staging/cjbswp/wp-content/plugins/event-espresso-core-reg/espresso.php(120): bootstrap_espresso() #3 /nas/content/staging/cjbswp/wp-admin/includes/plugin.php(2255): include(‘/nas/content/st…’) #4 /nas/content/staging/cjbswp/wp-admin/plugins.php(177): plugin_sandbox_scrape(‘event-espresso-…’) #5 {main} thrown in /nas/content/staging/cjbswp/wp-content/plugins/event-espresso-core-reg/core/exceptions/ExceptionStackTraceDisplay.php on line 110

What would you recommend?


Tony

  • Support Staff

January 21, 2021 at 4:39 am

Hi there,

That error means there are files missing from Event Espresso on your site.

How did you run the update on that site?

Follow the steps here to manually update/replace the version you have with the current version:

https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#ee4-manual-update

That should fix the above error.

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