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Rob Brandenburg
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March 16, 2015 at 9:50 am
I went to upgrade my installation of Event Espresso and got the following error.
A new version of Event Espresso is available. View What’s New with version 3.1.37.1.P. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
I only have one license key and one installation on this account.
http://naweoa.org/2015
Could you please reset my key
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Garth
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March 16, 2015 at 11:12 am
Hi,
How are you today?
I’ve reset your license key. Please remove your license key from the General Settings page of Event Espresso and save the form blank without a license key. Then re-enter your license key again which should enable the new domain and/or one-click upgrades. Let me know if I can do anything else for you.
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Garth
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March 16, 2015 at 11:12 am
Hi,
How are you today?
I’ve reset your license key. Please remove your license key from the General Settings page of Event Espresso and save the form blank without a license key. Then re-enter your license key again which should enable the new domain and/or one-click upgrades. Let me know if I can do anything else for you.
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Rob Brandenburg
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March 17, 2015 at 12:20 pm
I followed the directions and still get the same error.
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
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Lorenzo Orlando Caum
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March 17, 2015 at 2:37 pm
Hi Rob, please give your new support license key a try. It ends in ba:
https://eventespresso.com/users/naweoa/#account-settings
—
Lorenzo
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Rob Brandenburg
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March 18, 2015 at 8:58 pm
I followed the update directions for the license key and the plugin would not update. I removed and reinstalled again and it worked this time. Thank you for your quick replies in support of this great product.
Rob
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