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Update Error (3)

Posted: April 4, 2014 at 11:25 am

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mblair

April 4, 2014 at 11:25 am

Hi, I am trying to update my EE to Version 3.1.36.4.P and I am getting the following error. You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

I am trying to update on my domain http://Motors-Drives.com and I copied and pasted my code back into the EE General Settings area and I’m still getting this message. Please advise. Thanks! Melissa

  • This topic was modified 10 years, 7 months ago by mblair.
  • This topic was modified 4 years, 8 months ago by Garth.


Lorenzo Orlando Caum

  • Support Staff

    •

April 4, 2014 at 11:31 am

Hi Melissa,

I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.

If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.

These steps will refresh your Support License Key for Event Espresso.

—
Lorenzo


mblair

April 4, 2014 at 11:49 am

All better. Thanks for the quick response!!
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Status: closed

Updated by mblair 10 years, 8 months ago ago

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