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David Wong
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April 7, 2014 at 12:47 am
Hello,
After I have auto upgraded my EE 4, I found that the Upcoming Dates & Times event I have configured changes to my current browser access dates and time at below.
Upcoming Events Right side Widget
Event Page.
http://supexmanagement.com/
But when I login, the dates and times remain as configured and did not change, please advice.
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Dean
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April 7, 2014 at 4:16 am
Hi,
Can you clarify the issue in more detail please.
What are the dates in your admin and in what way are they different to the ones shown?
Which browser are you using?
Have you made any modifications to the files at all?
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David Wong
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April 7, 2014 at 4:53 am
The dates and time in my admin is a 4-day training program and there is no issue.
29 Apr 2014 9AM-5PM
30 Apr 2014 9AM-5PM
1 May 2014 9AM-5PM
2 May 2014 9AM-5PM
The one shown to the visitor page will appears current browsing date and time.
I am using Chrome.
I have added an image in the file.
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Dean
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April 7, 2014 at 5:11 am
Sorry, one more question, what version of Event Espresso 4 are you using?
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Dean
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April 7, 2014 at 5:15 am
Sorry, I still need more info. Can you go to Event Espresso > Maintenance in your dashboard and copy all the Raw System Data and add it to a pastebin, and add the pastebin link here please?
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David Wong
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April 7, 2014 at 9:18 am
Version 4.1.11
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David Wong
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April 7, 2014 at 9:29 am
I went to Event Espresso > Maintenance in your dashboard but I do not know how to copy all the Raw System Data and add it to a pastebin?
I do not know how to add the pastebin link here?
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Josh
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April 7, 2014 at 9:40 am
Hi David,
I looked into this too and there appears to be a potential timezone issue with the All in One calendar plugin, which looks like it’s installed on your site. There may also be another plugin that is resetting the timezone to use the server’s current time. It looks like it’s not the browser’s time being displayed, because we are all seeing the exact same time, despite being in different timezones.
The all in one calendar plugin uses a function called date_default_timezone_set, which may be a factor here. Can you let us know what you have for the following settings:
1) In WordPress > Settings > General, is the Timezone set to a UTC timezone or is it set to a City?
2) In All-in-One Event Calendar settings is “Use the configured region (WordPress locale) to bias the address autocomplete function” checked or unchecked?
3) Does the hangout plugin have timezone settings? If so, what are they set to?
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David Wong
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April 7, 2014 at 9:56 am
1) In WordPress > Settings > General, is the Timezone set to a UTC timezone or is it set to a City?
>> Kuala Lumpur
2) In All-in-One Event Calendar settings is “Use the configured region (WordPress locale) to bias the address autocomplete function” checked or unchecked?
>> Both unchecked.
3) Does the hangout plugin have timezone settings? If so, what are they set to?
>> No
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David Wong
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April 7, 2014 at 10:27 am
3) I checked again the Hangout Plugin need to set the time zone for each event. I have 1 event and it is set Kuala Lumpur (Malaysia)
However, I can set to whichever country as I wish.
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Josh
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April 7, 2014 at 10:35 am
Hi David,
If you deactivate the Hangout plugin does the issue persist?
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David Wong
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April 7, 2014 at 10:54 am
Yes
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Josh
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April 7, 2014 at 11:15 am
Hi David,
Can you try temporarily deactivating the All-in-one calendar plugin? Another thing that you can try is setting the WP Timezone setting to UTC+8. I have seen issues get resolved with the All-in-one calendar plugin when the timezone setting is UTC based.
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David Wong
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April 7, 2014 at 6:06 pm
It is still the same
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Lorenzo Orlando Caum
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April 7, 2014 at 8:39 pm
Hi David,
Could you confirm that the time remained the same even after All in one Calendar was temporarily disabled?
I’m also seeing a similar issue on this page: http://smrplan.com/events/smr-plan-seminar/
Is the site above also on the same server?
—
Lorenzo
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David Wong
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April 7, 2014 at 9:27 pm
Yes, time remained the same even after All in one Calendar was temporarily disabled.
Yes, both sites are in the same sever with http://www.sitehost4u.com
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David Wong
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April 8, 2014 at 9:32 am
What is the solutio?
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Josh
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April 8, 2014 at 2:24 pm
Hi David,
We do not at this time know what’s causing this to happen on your site. Can you check to see if the issue persists while all other plugins are temporarily disabled?
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David Wong
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April 8, 2014 at 7:08 pm
After trying to temporary deactivate other plugins, my site now become blank and cannot access to home page and WP Admin as well.
http://smrplan.com
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Lorenzo Orlando Caum
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April 8, 2014 at 7:34 pm
Hi David,
This happened when you deactivated your plugins?
Could you login to your site with an SFTP or FTP client such as FileZilla or Cyberduck and temporarily rename the plugins folder:
wp-content/plugins –> wp-content/plugins1
Then check to see if the site loads.
If it does, restore the name of the plugins folder above from plugins1 to plugins. Then login to your WordPress admin.
If it does not load, then rename the themes folder:
wp-content/themes –> wp-content/themes1
Then try to load your site and then restore the themes folder from themes1 back to themes.
This process sends WordPress into a safe mode where only a default WordPress theme is running and all plugins are deactivated.
At that time, you should be able to login to your WordPress admin and restore your original theme and plugins.
—
Lorenzo
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David Wong
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April 8, 2014 at 7:50 pm
I may not know how to do. I sent a ticket to my web host company to check and fix for me first.
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David Wong
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April 8, 2014 at 9:12 pm
OMG! This is the solutio done by my webhost.
Hello
Probably something in one of the plugins.
I have removed all of your plugins and your website is back working. If any of those plugins are necessary, you will need to re-add them.
Support
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Lorenzo Orlando Caum
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April 8, 2014 at 9:38 pm
Hi David,
Do you know if they backed up before making any changes?
If not, do you have any other sites that was are similar to this one with the missing plugins?
You could then use that list of plugins to reinstall your missing plugins on this site. Event Espresso is available from your EE account so you can download a new copy of the software from there.
—
Lorenzo
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David Wong
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April 8, 2014 at 11:02 pm
Yes, they backed up to folder plugin.old and I moved some files back.
But the problem still the same.
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David Wong
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April 9, 2014 at 5:36 am
Now I cannot login to my wp-admin again, waiting for we host to increase limit.
http://www.smrplan.com/wp-admin/
Fatal error: Allowed memory size of 50331648 bytes exhausted (tried to allocate 7680 bytes) in /home/smrplan/public_html/wp-content/plugins/event-espresso-core-reg/admin_pages/registrations/Registrations_Admin_Page.core.php on line 1194
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Lorenzo Orlando Caum
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April 9, 2014 at 7:25 am
Raise the memory that is available to PHP:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
—
Lorenzo
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Josh
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April 9, 2014 at 12:19 pm
Hi David,
When deactivating plugins causes a site to go to a white screen, usually that’s because the active WordPress theme is calling a function that’s declared in a plugin. While you’re troubleshooting this can be avoided by temporarily switching to the twenty fourteen theme.
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David Wong
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April 10, 2014 at 3:54 am
Thank you very much and you are excellent.
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David Wong
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April 10, 2014 at 3:57 am
OMG, I temporarily switching to the twenty fourteen theme and then when I switch back, it turn back again to white again.
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Josh
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April 10, 2014 at 7:42 am
Hi David,
What this means is there is something wrong with your WordPress theme. It’s likely calling functions that aren’t declared, but you can confirm this by editing the wp-config.php file so that WP_DEBUG is set to TRUE.
When you had twenty fourteen active, did you check to see if the date times were displaying correctly?
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David Wong
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April 15, 2014 at 2:06 am
After All in one Calendar was temporarily disabled and changed to twenty four theme, http://supexmanagement.com/events/ still remain the same
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Josh
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April 15, 2014 at 11:01 am
Hi David,
In order to rule out all plugin conflicts, can you switch to the twenty fourteen theme, then temporarily deactivate all non- Event Espresso plugins?
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David Wong
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April 15, 2014 at 11:17 am
Switched to the twenty fourteen theme and temporarily deactivated all non- Event Espresso plugins, still the same.
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David Wong
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April 15, 2014 at 11:18 am
http://supexmanagement.com/events/ssmp/
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Josh
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April 15, 2014 at 12:52 pm
Hi David,
We would like to investigate what could potentially be highjacking the timestamps. If it’s possible, can you send us credentials?
If so, please send WordPress admin level log in credentials via the contact form on this page:
https://eventespresso.com/send-login-details/
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David Wong
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April 15, 2014 at 6:15 pm
Hi Josh,
Just sent and please investigate.
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Josh
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April 15, 2014 at 8:09 pm
Hi David,
Can you try setting your WP Date format settings to a setting like in this screenshot, then go to edit the event the save it?
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David Wong
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April 16, 2014 at 3:22 am
Hi Josh,
Based on your guideline, I finally got it fixed by using the following WP Date Format.
http://supexmanagement.com/wp-content/uploads/2014/04/WP-Date-Time-CS.jpg
http://supexmanagement.com/wp-content/uploads/2014/04/WP-Date-Time.jpg
Thank you very much.
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