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Unsupported URL on barcode scanner (solution)

Posted: December 11, 2021 at 8:35 pm

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ty bonlando

December 11, 2021 at 8:35 pm

A client of mine was having this issue for all scanned barcodes while on continuous mode. I could not replicate the error on my end. I logged in as him using email/password and was able to replicate the error.

I found I was logging in using my username/password instead of my email/password – so I tried doing the same with his account, and strangely it worked. Logged out, logged in with email and tried again, got unsupported URL error when I scanned again.

This determines that you need to be logged in using username/password on the app.

I hope this helps anyone else with this error in the future.


Tony

  • Support Staff

December 13, 2021 at 6:11 am

Hi there,

I can’t reproduce this, I’ve tested both the Android and iOS app using my email/password on a couple of test sites and didn’t have any issues.

Which device are you using when testing this?

Any special characters in the user’s email address?

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