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marckw
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January 21, 2019 at 6:08 pm
I currently have Event Espresso installed, and when trying to update (for the past year), I get the message:
You have the correct Support License Key for Event Espresso but your account only allows for automatic upgrades on one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
I only have the license installed on one website so, I don’t understand why this is happening?
Any assistance would be welcome.
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Tony
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January 22, 2019 at 3:28 am
Hi there,
We’ve received pings from 3 different ‘domains’ using the key, localhost, an IP (which looks like it was the IP of your host), your domain and currently your key is assigned to hr.{you_domain}.
So the key has been installed throughout the developer/migration process and has been assigned to a domain.
I’ve reset your license key now, you should receive an email with instructions but in short, remove the key and save with a blank field, replace the key and save once again to re-assign.
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