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Unable to Update from WP-Admin

Posted: September 28, 2014 at 12:11 am

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Diomenas

September 28, 2014 at 12:11 am

I am getting an error message that I am unable to update my installation of Event Espresso:

A new version of Event Espresso is available. View What's New with version 4.4.3.p. A valid Support License Key is needed to enable automatic upgrades. Your current account does not allow automatic upgrades on more than one domain. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.


Lorenzo Orlando Caum

  • Support Staff

September 28, 2014 at 3:11 pm

Hello again,

I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account:

https://eventespresso.com/users/diomenas/

If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your support license key and click on Save once more.

These steps will refresh your Support License Key for Event Espresso.


Lorenzo

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