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Cam Hart
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November 25, 2014 at 12:25 pm
Hi, I need help. I’m unable to automatically update Event Espresso to 4.4.5. I logged into Event Espresso to view my license key, and it says that my key is not active on any sites?
So I copied the key and entered it into my WP EE installation on EE > General Settings > Your Organization, and now I’m getting this error message:
An automatic update for Event Espresso is available but your Support License Key is invalid. Either you have entered the wrong key on the Event Espresso General Settings page (EE3+ users) or Your Organization Settings page (EE4+ users) OR you no longer have access to the updates for this plugin. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.
Did I not get a valid support key when I purchased this software? It was purchased in the last 4 months…
Please help, as I’d like to update this software. Currently running EE 4.4.0.p on WordPress 4.0.1
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Dean
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November 26, 2014 at 1:10 am
Hi,
Just to make sure, did the licence key you added have _FREE at the end? If so then that is the wrong licence key.
The account you used to make this forum post is a free account, your actual licence account uses a different email address (not the church one).
On that account I have taken the liberty of resetting the licence key, but make sure the site has the correct licence key added to it.
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