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Herman Pennamon Jr
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April 15, 2015 at 1:01 pm
Hi,
I have a developer account with the correct license key in my EE settings. I tried updating EE3, but it’s not working. I tried to update it by clicking the Plugin Update link in the admin bar and then selected EE, it tries to update but then I get the following message:
An error occurred while updating Event Espresso: Update package not available.
Please advise.
Thanks!
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Jonathan Wilson
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April 15, 2015 at 1:21 pm
Hi Herman,
Let’s try resetting your license key. Which website in your account is this occurring on?
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Herman Pennamon Jr
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April 15, 2015 at 1:23 pm
https://pennamonproductions.com – thanks!
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Jonathan Wilson
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April 15, 2015 at 1:51 pm
Hi Herman,
?I have reset your license key. Please remove the key from the field in your Event Espresso General Settings, save the blank field, then reenter the key and save again.
Let me know if you still have issues. I’m here to help.
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Herman Pennamon Jr
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April 15, 2015 at 2:12 pm
That worked. Thanks!
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Jonathan Wilson
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April 15, 2015 at 2:18 pm
Great! Glad I could help.
Since this topic is resolved, I am going to close it. If you have anymore questions or issues, please start a new topic and we will be happy to help there. 🙂
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