Support

Home Forums Event Espresso Premium Unable to register other people who have an existing account

Unable to register other people who have an existing account

Posted: December 4, 2019 at 8:22 am

Viewing 1 reply thread


scladmin

December 4, 2019 at 8:22 am

Recently, we have had an issue were a group cannot register multiple people on their registration. They receive the following message:
An error has occurred:
You have entered an email address that matches an existing user account in our system. You can only submit registrations for your own account or for a person that does not exist in the system. Please use a different email address.

This has never happened in the past and we would like for our event attendees to be able to multiple people who already exist in the system.


Tony

  • Support Staff

December 4, 2019 at 10:24 am

Hi there,

You’ll need to add a snippet of code to the site to prevent this.

You can use the function in the second file here:

https://gist.github.com/joshfeck/1131145859a3fab58f4d#file-disable_email_match_everyone-php

You can add that single line to a custom functions plugin, we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

Viewing 1 reply thread

The support post ‘Unable to register other people who have an existing account’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso