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dassaultfalcon
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February 9, 2022 at 4:48 pm
I have an event set up with multiple datetimes and a separate ticket for each datetime. I am using the Multiple Event Registrations plugin to add several tickets at a time to the event cart, as shown in the attached screenshot. 
Only 1 ticket max is allowed per each datetime, per registration. However, in the scenario someone wants to return and register for an additional ticket, specifically one they didn’t register for before, no form at all is shown after clicking register from the cart, and it goes straight to our Thank You page. No additional registration is recorded in Registrations either.
This seems to happen on a per IP basis, and registration is only possible again for that IP once I delete all registrations made by that IP previously.
Am I using the MER plugin properly here, or is there something I’m missing?
THanks
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dassaultfalcon
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February 9, 2022 at 4:51 pm
Here is the aformentioned screenshot
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dassaultfalcon
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February 9, 2022 at 5:25 pm
Update:
It appears as if manually emptying the Event Cart (which still contains all the datetimes selected previously by the user, even if registration is completed) seems to solve the issue.
So my question should now evolve to, how come the user’s Event Cart doesn’t empty after registration is completed? Is this normal behavior?
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Tony
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February 10, 2022 at 3:35 am
Hi there,
Can you link me to the event so I can view this?
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dassaultfalcon
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February 10, 2022 at 10:19 am
This reply has been marked as private.
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Tony
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February 10, 2022 at 3:06 pm
This reply has been marked as private.
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dassaultfalcon
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February 11, 2022 at 3:02 pm
This reply has been marked as private.
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Tony
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February 12, 2022 at 12:41 pm
Unfortunately, registrations are already open to our invitees, and I’m cautious of changing the page while this occurs.
The cause of your problem is that the shortcode has been removed from the thank you page, that’s one of EE’s critical pages and right now is its incorrect so the longer you leave it like that the more issues like this you will run into.
The thank-you page shortcode finalizes the session and as it isn’t set on the page the session isn’t being finalized.
Edit the page and add the [ESPRESSO_THANK_YOU] shortcode to it to fix the issues with registrations.
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dassaultfalcon
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February 16, 2022 at 10:58 am
This solved the issues, thank you very much for the assistance.
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Tony
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February 16, 2022 at 2:03 pm
You’re most welcome 🙂
Any further issues just let us know.
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