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Marissa Candy
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November 17, 2015 at 11:05 pm
Hi there,
I’ve recently migrated from EE3 to EE4 and now there appears to be no option to proceed to register for an event past the event page. I have read through the forums and believe this may be related to the ticket selection option disappearing. I am using the latest version of EE4 with the latest version of the Calendar plugin. If you could please let me know some possible troubleshooting options asap that would be greatly appreciated.
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Tony
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November 18, 2015 at 5:42 am
Hi Marissa,
Can you link me to one of your events please?
If you create a new page (title/slug doesn’t matter currently) and place the [ESPRESSO_EVENTS] shortcode within that page, do you see a list of events?
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Marissa Candy
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November 18, 2015 at 3:45 pm
Hi Tony,
This is the event page http://tbdc.com.au/events/instagram-10/ and this page is the page with the [ESPRESSO_EVENTS] shortcode http://tbdc.com.au/events/. A list displays but it’s not really showing results correctly.
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Josh
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November 18, 2015 at 3:54 pm
Here’s a few troubleshooting steps that will help:
1) /events/ is reserved for EE’s custom post type archives, but you can change that to something else in Event Espresso > Events > Templates
2) You can rule out a theme conflict. You can rule this out by temporarily switching to the default WordPress theme.
3) You can rule out a plugin conflict. You can rule these out by temporarily deactivating any other installed WordPress plugins.
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Marissa Candy
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November 18, 2015 at 4:23 pm
I’ve tried your trouble shooting steps and it appears to be a theme conflict. I am working on a solution now. Thanks for your help!
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Marissa Candy
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November 18, 2015 at 4:30 pm
Just curious, are there any steps that can be taken within a theme to try and fix the issue? Or does it depend on the theme?
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Lorenzo Orlando Caum
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November 18, 2015 at 7:19 pm
Hi Marissa,
I had a question about this event:
http://tbdc.com.au/events/instagram-10/
With Event Espresso 4, the ticket selector is used to start a registration. Could you go to this event in the event editor and then go to event options (top right area) and check to see if it is turned off? If it is off, then please turn it on.
If it is turned on, then could you create a new page with the [ESPRESSO_EVENTS] shortcode and publish it? The slug “events” is reserved so it will need to be different like event-listing or our-events.
—
Lorenzo
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Marissa Candy
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November 18, 2015 at 9:39 pm
Hi Lorenzo,
The ticket selector is turned on under event options and I have created a new page using the [ESPRESSO_EVENTS]. This can be found at http://tbdc.com.au/event-listing/ it appears as though this is displaying more details, however the ticket selector still doesn’t appear to be showing.
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Tony
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November 19, 2015 at 6:21 am
Apologies, I should have mentioned not to use ‘events’ for the [ESPRESSO_EVENTS] slug, WP will completely ignore a page with the slug events and will load the EE archive instead.
Are you loading any custom templates within your theme for Event Espresso?
Within another page, can you add the [ESPRESSO_TICKET_SELECTOR event_id=”your_event_id”] and see if the ticket selector loads using that?
You’ll need to change “your_event_id” to the ID of one of your events, you can find that within Event Espresso -> Events – http://take.ms/6QJKd
In that example its 582.
If you enabled WP_DEBUG do you see any errors relating to Event Espresso on the event list page?
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Marissa Candy
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November 19, 2015 at 4:34 pm
Hi Tony,
Unfortunately none of the above solutions are working either.
WP_DEBUG only came up with a line of deprecated code in the functions but that doesn’t seem to be affecting anything. It would seam at this stage that it would definitely seam as though its a theme issue.
I am in the process of contacting the developer of the theme for support to see if this issue can be resolved. Thank you again for all your help.
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Tony
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November 20, 2015 at 3:57 am
You’re most welcome, Marissa.
Please let us know how this goes.
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