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webmike
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May 4, 2019 at 8:36 am
Hello,
I had 21 deleted registrations in the trash.
Then I wanted to delete them permanently, deleted the ones on the first page. Then I had one left on the second page. When I deleted that one, I got the following error message:
Unable to permanently delete this registration. Before this registration can be permanently deleted, all registrations made in the same transaction must be trashed as well. These registrations will be permanently deleted in the same action.
So how do I now delete this one registration from the trash permanently? Obviously I cannot bring back the other 20 that among which some where tied to this one.
Suggestion in general to make things easier:
How about you increase the items displayed per page (on registrations/transactions) to at least 30 or 40 or even better give the user the ability to choose the amount of items, similar to phpMyAdmin?
Thanks so much and have a great day!
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Josh
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May 6, 2019 at 10:21 am
Hi,
You can actually increase the items displayed per page to 40 or more. You click on the Screen Options tab on the upper right corner of the page, then change the pagination setting.
With regards to the registration you want to delete, are there any other related registrations that haven’t been trashed yet?
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Movement Monkeys
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May 22, 2019 at 6:19 am
This reply has been marked as private.
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Josh
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May 22, 2019 at 7:08 am
Are there any other related registrations from that transaction that haven’t been trashed yet?
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Movement Monkeys
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May 22, 2019 at 7:12 am
Well no. All of the registrations I am trying to delete are in the trash. I can delete individual registrations using the trash link under the registration, but I can’t delete a whole page at once, or more than one registration even if it is linked to the same transaction.
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Movement Monkeys
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May 22, 2019 at 7:14 am
And every time I delete one it takes me back to the main registration page which is very time consuming. I have a lot of registrations in the trash I need to delete.
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Movement Monkeys
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May 22, 2019 at 7:25 am
Okay, so I have been able to delete some multiple ones now. Strange that it worked for some and not others.
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Josh
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May 22, 2019 at 7:31 am
If any of the registrations have payments attached you’ll need to delete the payments first.
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Movement Monkeys
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May 22, 2019 at 7:36 am
Yes, thanks Josh.
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webmike
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May 31, 2019 at 9:55 am
Hi Josh,
thanks so much for your help and advice.
Yes, there were more related registrations not trashed yet, so now it works fine.
I previously thought I had trashed all of them, but apparently not. Now that I know better, I will pay attention to trash all related ones.
Thanks again!
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