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Unable to Omit an Event time and ticket

Posted: July 26, 2023 at 10:00 am

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Kbradley5

July 26, 2023 at 10:00 am

I have tried every which way to omit an Event. There are NO registrants, yet is does indicate 1. I have gone in maintenance area and rested the registration counts. if you go to https://childbirthconcierge.com/childbirthclasses/breastfeeding-newborn-postpartum-classin-person-delaney-park-downtown-orlando-2022-2/

you can see the ticket OMIT (that I named it so I could differentiate)

I need to OMIT this Event/ticket. Please help!


Tony

  • Support Staff

July 26, 2023 at 3:44 pm

Hi there,

What exactly do you mean by omit in this context?

We don’t have a way to ‘hide/omit’ datetimes/tickets on the front end, but you should be able to either delete or expire them.


Kbradley5

July 26, 2023 at 5:10 pm

Thats is just it. In the past I could delete them (omit) but I can not on this one. There is no “trashcan” symbol to click on.


Tony

  • Support Staff

July 26, 2023 at 5:16 pm

If you are looking for a trash icon then you’ll likely be using the legacy editor.

Go to Event Espresso -> Events.

Then on the tabs are the top of the event list, click Default Settings.

You’ll see the option ‘Activate Advanced Editor?’

Set that to Advanced editor.

Now refresh the event editor page and it should load the new editor for you.

Can you trash the datetime using that?

To trash datetimes in that mode you click the stacked icon and then trash:

https://monosnap.com/file/YUuseTlgYaMhMT1T32U5UBRJwbpOhy

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