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James Simon
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March 11, 2015 at 7:20 pm
Trying to download the files to install and i keep getting
503 ( Invalid Key ): Sorry, your access to this file has expired. Please contact Support for assistance.
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James Simon
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March 11, 2015 at 8:12 pm
FYI, Please don’t reset my license key running EE3 to fix. I purchased a new EE4 license today to try it out and need the old EE3 license to stay in effect.
But I cannot download due to the error posted by me earlier.
Thanks so much.
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Josh
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March 11, 2015 at 9:12 pm
Hi James,
I’m sorry for the trouble. Downloads links were failing earlier this evening for some accounts. We’ve identified the problem and fixed it. You will be able to download them now.
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James Simon
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March 12, 2015 at 5:00 am
No worries and Thank You. I only see 1 key in my account but I think I should see two. One for the EE3 version I am currently running and 1 for the EE4 version I just purchased. Am I missing something? Thanks
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Dean
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March 12, 2015 at 7:10 am
Hi,
It looks like your EE3 licence expired 3rd March 2015. The EE4 licence was purchased 11th March 2015. Purchasing EE4 does not provide access to EE3.
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